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Feb 19, 2002, 09:58 PM
-Flight enthusiast_
gpeden's Avatar

Kontronik's great customer service!


Motormike was participating in a discussion on how to set up the SMILE controller and how the instructions might be improved, so while he was "in the room", on Feb. 1, I asked him:

"Mike, would you happen to know the size of the two bearings in the 600-18 motor? Mine arrived with the shield dented in against the bearings, preventing them from turning and having the motor shaft turn inside the bearing instead. I fixed it before the first flight, but the bearing is more open to the elements now. I would like to replace it before it fails."

To which he replied:

"Normally you can throw the original package on the floor and the motor got not be damaged. Do you
know how that happened?

Mail me your adress
mike@kontronik.com"

My intent was to order the bearings from BOCA, but...

Today an envelope arrived from Kontonik and enclosed were both end bells with bearings installed!

Thanks!

Glen
Last edited by gpeden; Feb 19, 2002 at 10:42 PM.
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Feb 19, 2002, 10:06 PM
Elder Freak
Phoenix-IT's Avatar
Way to go Glen! Good job Mike @ Kontronic!

Okay, since the motor isn't that much different... Looks like I'm buying the Kontronic - Kontronic combo instead of the Hacker/Schulze for the Logo 10!

Customer service rocks!
Chad


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