Phoenix 5.5 install on Windows 10 - tips - RC Groups
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Feb 08, 2017, 02:43 PM
Wild Bill

Phoenix 5.5 install on Windows 10 - tips

My attempts to install and run Phoenix on a new Windows 10 (and DirectX 12) computer, resulted in getting an error message “missing file, X3Daudio1_7.dll” and of course Phoenix would not start. After numerous other correction attempts the following steps are what worked for me, as directed by Phoenix support. I’m now up and running using Phoenix 5.5.

Enjoy!!! I don’t claim to be an installation expert, but the above worked for me and I haven’t seen any computer related consequences. Hope this helps others.

Step 1: Uninstall my dvd installed Phoenix 3

Step 2: Fixed the source error by installing DirectX 9 (via Microsoft) and following the following Phoenix instructions:

Phoenix (among many other programs) uses DirectX 9 as this is the most compatible version, and even if you have DirectX 11 installed, Microsoft are still issuing regular updates to DirectX 9.

Updating this version will not overwrite or downgrade your current DirectX 11 installation (if this exists on your computer) - it will only update the DirectX 9 components.

Please update your DirectX 9 components by doing the following
- Download the latest DirectX 9 update from the following link to your Windows Desktop:

- Once downloaded, run the downloaded file from your Desktop and extract the compressed files into your "C:/TEMP" folder

- Once the files have been extracted, navigate to your "C:/TEMP" folder and locate and run the "DXSETUP.exe" file inside

- Follow the onscreen instructions to apply the update

Step 3: Download the new version of Phoenix and install. (The download took a long time, almost an hour, which was a surprise to me. Phoenix support said that a slow download should be expected as they are using FTP.)

You can now download the latest 5.5 version DVD and install this by doing the following:

- Download the following .zip file and save to a location you can find again:
*If you are prompted for a username/password please enter “guest” for the username
and leave the password field blank

- Once successfully downloaded, locate the file and unzip into a temporary folder

- Once unzipped, open the temporary folder and run “setup.exe” inside

- Follow the onscreen instructions to install Phoenix

- Once the install has completed, you can safely delete both the .zip file and the temporary folder

Step 4: Phoenix 5.5 started up without any problem.
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Feb 11, 2017, 12:56 PM
Registered User
TrueBuld's Avatar
It would be nice if the title had some information about... When installing PhoenixRC 3 on window 10.
Or in the first line of the your very informative article on trying to load an old version of PhoenixRC, you said something like...

How to install version 3 PhoenixRC onto Windows 10.

Note:- PhoenixRC version 3 is not supported by a modern operating system like windows 10.
Please follow my method to load the latest PhoenixRC version 5.5.

Nov 09, 2017, 03:21 PM
Registered User

Faster download Phoenix DVD

Man that download was SLOW. Took over six hours!

Since Phoenix doesn't seem keen at present to service their existing customers efficiently, I've made the file available via public Google Drive link ...

And Dropbox ...

I would hope Phoenix would see this as a GOOD thing, surely! It's not like the software can be used without the proprietary cable anyway, right?

If it gets taken down (sigh) then I guess it'll just have to become a torrent. We PAID for this product and we have the RIGHT to recovery of the media, imo.

Rant ...

This is the 21st century, is it not?

My gaming box doesn't have a DVD drive or any place to put one! Neither does my Apple iMac workhorse. Many (most?) computers sold today don't have them. So, retail boxes of Phoenix may be all but useless to a growing number. Are these simple facts lost on Phoenix owners?

If Phoenix are worried about controlling access to their software (good luck with that) then just put the file behind a registration wall. If it comes down to it, then why not just add easily available registration security to the software itself, as well as the dongle? This is not at all difficult or costly. No one wants to sit around waiting on physical delivery of an (always out of stock, it seems) replacement installation DVD that they maybe can't even use.

Phoenix owners must realise all this for themselves already. I get the feeling they are really just one dude, possibly even ill or something. That would be a great shame, if true. Or maybe the original author sold the software to some investor who just sits on on their egg and basically just doesn't care, so long as existing profits continue?

Astonishingly, support via email is still timely and mostly useful. Thanks to Phoenix for providing at least that.
Last edited by gruvin; Nov 09, 2017 at 03:32 PM.
Nov 17, 2017, 02:12 PM
Old Fool!
Originally Posted by TrueBuld

Please follow my method to load the latest PhoenixRC version 5.5.

Do you mean follow BillKrc instructions, or do you have alternative instructions somewhere else?
Feb 09, 2018, 07:49 AM
Registered User
TrueBuld's Avatar
Originally Posted by EtheAv8r
Do you mean follow BillKrc instructions, or do you have alternative instructions somewhere else?
There is a lot of information in thread

This link mentions the Launcher that can cause problems.
Last edited by TrueBuld; Feb 09, 2018 at 08:00 AM.

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