Shop our Airplanes Products Drone Products Sales
Thread Tools
Aug 03, 2004, 08:14 PM
Mew ~ Mew ~
yclei's Avatar

Excellent Customer Service at

I feel obligated to share my wonderful experience

To me, prompt shipping does not imply good customer service - I pay for shipping and a company has the obligation to fulfill my order promptly. The real customer service starts after I get the product.

Here is the story:

I ordered one lipoly charger in June from Exactly one month (30 days) later, the charger smoked during a charging process. Since I used only one type of lipoly batteries, I knew all the charger settings were correct. The power source and the battery being charged were also normal (after getting my new charger I charged the battery without problem).

Thinking that it has been one month since I got the charger, and the charger did work properly for one month, I asked Troy at whether the charger carries any warranty (it's a Korean one) and whether such situation happened before. Troy told me promptly that I was the first one experiencing this AND offered to send me another charger in exchange of the bad one.

What I had to pay? Well, paypal $4.5 for priority mail AND a stamped return envelope for sending the bad charger back. Within a few days, I got a working new charger. Now that is customer service!

As I told Troy, he has earned one more loyal customer. If I need something that carries, I'll buy it from Not only because of the competitive prices, but also because of Troy's REAL customer service.
Sign up now
to remove ads between posts
Aug 18, 2004, 02:03 AM
Mew ~ Mew ~
yclei's Avatar
It now has free shipping on all orders placed from 8/17/04 though 8/21/04, but orders placed during this period will not ship until 8/24/04.

Thread Tools

Similar Threads
Category Thread Thread Starter Forum Replies Last Post
Kudos to CC for their Excellent Customer Service charlie hepler Castle Creations 0 Mar 12, 2005 08:17 PM
Excellent customer service!! THANK You! Don Sims Castle Creations 0 Apr 23, 2004 09:59 PM
Great customer service at NSP. Mr. Wiz Vendor Talk 0 Feb 03, 2003 09:10 AM
Castle Creations - Excellent customer service dave_beardsley Parkflyers 0 Jan 28, 2002 01:57 PM
TNR Technical - Excellent customer service Sloper Mario Vendor Talk 0 Jan 23, 2002 10:51 PM