My Worst Experience with HobbyKing Customer Support - RC Groups
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Jan 26, 2013, 11:22 PM
Registered User

My Worst Experience with HobbyKing Customer Support

Just wanted to share with you all

1. I ordered a couple of items for about $80 from their USA warehouse (Order#: 2006011030)

2. HK send me a completely wrong package with items that has nothing to do with my order.

3. Then when I contacted HK, the customer support guy acknowledged the error but then tried to sell me the wrong items

4. When I declined and insisted on getting the correct items, he then said I will have to fill an RMA form, ship the wrong package back to them and then my
original order will be processed afresh subject to stock availability of the items. And that will happen after they have received the return package "acknowledged" the RMA.

5. I reminded him that I have already paid for my order and the items MUST be reserved for me and I should not be subject to stock availability issues.

That was yesterday and I'll let you know how it goes. Mind you all of this inconvenience happening to me because of their own error.
Last edited by Zinahe; Jan 26, 2013 at 11:35 PM.
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Jan 27, 2013, 08:33 AM
Suspended Account
good luck with telling a company what they MUST do.

New member and first two posts are on this vendor. Interesting.

If you don't have the items you paid for, simply file a PP complaint or charge-back on your CC. It's extremely easy to do.

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