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Jan 23, 2013, 10:16 PM
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eobie's Avatar
Discussion

Saito 100, Never Ran, head cracked at muffler :(


Was installing my RC Specialties muffler on my brand new Saito 100 an hour ago and POP, the engine cracked at the exhaust port threads. Sending it in...
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Jan 23, 2013, 11:12 PM
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miltac's Avatar
I would be more then .
Jan 24, 2013, 08:27 AM
ARFs Are Me
TomCrump's Avatar
Quote:
Originally Posted by eobie
Was installing my RC Specialties muffler on my brand new Saito 100 an hour ago and POP, the engine cracked at the exhaust port threads. Sending it in...
What are your expectations ?
Jan 24, 2013, 09:09 AM
Registered User
eobie's Avatar
Quote:
Originally Posted by TomCrump
What are your expectations ?

My hope is that they will fix it. Worst case I'm buying a new head. The muffler was still movable, a 1/4 turn later and pop. Not sure if it was me or a defect
Jan 24, 2013, 09:11 AM
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eobie's Avatar
Quote:
Originally Posted by miltac
I would be more then .
I have to admit, I am a bit angry. Angry because I was an hours work from completing this hangar 9 p-47 I've been working on.

Upgraded to eflite retracts, robostruts, new wheels, had to make new wheel pans, moved servos from rear to inside on custom tray, fit a 16 oz dubro tank. I was almost done...
Jan 24, 2013, 09:47 AM
ARFs Are Me
TomCrump's Avatar
I'm sure they will fix it, but I doubt it will be for free.

You were installing an aftermarket product. They may not want to warrant the engine because of this.

I understand your frustration. You are so close, but yet so far.
Jan 24, 2013, 09:49 AM
Registered User
eobie's Avatar
Quote:
Originally Posted by TomCrump
I'm sure they will fix it, but I doubt it will be for free.

You were installing an aftermarket product. They may not want to warrant the engine because of this.

I understand your frustration. You are so close, but yet so far.
Muffler was aftermarket, the 90 degree adapter wasn't. I really think it was a defect in the head as the adapter should have broken before the head.
Jan 24, 2013, 10:55 AM
Registered User
I'd think they'd stand behind it since it will be pretty obvious that the engine has not been run. It's got to be a defect in the casting, no way you should have been able to break the threads like that..... Shoo
Jan 24, 2013, 10:59 AM
ARFs Are Me
TomCrump's Avatar
Quote:
Originally Posted by eobie
Muffler was aftermarket, the 90 degree adapter wasn't. I really think it was a defect in the head as the adapter should have broken before the head.
You should be in good shape, then.
Jan 24, 2013, 08:49 PM
Registered User
tacx's Avatar
Keep us informed. Am curious as to their response?
Jan 31, 2013, 10:48 AM
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eobie's Avatar
Looks like they fixed it free of charge. Just checked the status and it was assigned to a tech this morning and an hour later it was ready to ship. Can't complain.
Jan 31, 2013, 11:43 AM
ARFs Are Me
TomCrump's Avatar
Cool !
Jan 31, 2013, 12:40 PM
Registered User
rjstrickjr's Avatar
I have used the Horizon warranty dept a few times and I am nothing less than satisfied. They are #1 in my book and hence the reason I stay away from Hobby King and others that are Chineese based companies. If that was an ASP or Magnum you would be buying a new one and fixing it yourself.
Jan 31, 2013, 12:48 PM
I HATE GLOW PLUGS!
SrTelemaster's Avatar
I have always done my own Saitorepairs, even warranty related.

Once I communicated the exact issue W/the tech they always sent me replacement parts.

One time I had to send them PIX, but still always great customer service.


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