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Old Jan 09, 2013, 11:58 AM
StarHopper44 is offline
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Earthbound Skyhound
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Discussion

HK does it again....


Been quite a bit of talk lately about prices & shipping costs. Here's some more.
If there's one thing I simply loathe about doing business with HK it's their inconsistency from one breath to the next. You never know between Checkout & Paypal what you're actually gonna be charged for your order.

Prime example just happened. Today I bought 4 motors from USA warehouse @ $89.36 for the lot.
On the page where they're pushing you to add more to your cart for 'no more freight cost', I'm shown several options for shipping - best of which reads:
USPS Priority Mail 2-3 Days 451-899g (Shipped from USA) $7.99 275g left.
I click 'Continue' to get to the PayPal log-in page and suddenly that ship option isn't available! I'm shown my shipping will be: $9.71
Yet I was still 275g under the Priority-Mail limit. Added nothing to the cart; those 4 motors the only item aboard.

Some might say "It's only $1.72 more".....but how many times a month or year do they pull this crap.....& on how many customers? Nickle-&-diming us to death. And it seems something like this has happened on every order I can recall placing with them. It's dishonest. And as I said in the intro, I loathe them for it.
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Old Jan 09, 2013, 01:43 PM
Garrett1234567 is offline
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I just ordered some nanotechs for my mcpx from the us warehouse and got the USPS Priority Mail 2-3 Days. It was the same price when i went to check out.
Ordered saturday and received them today.

I read all the horror stories but ive always had great luck from hobbying. I guess its luck of the draw though.

Garrett
Old Jan 09, 2013, 02:19 PM
Razor_Racer is offline
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Actively makin humans obsolete
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Quote:
This list does not include local warehouse or live shipping rates.
Click 'Continue' to see your actual shipping options
You make it sound like you are at the paypal purchase page and they are upcharging. They are not, they clearly show you before hand your actual shipping options, which are different from the estimates in the cart.
Old Jan 10, 2013, 02:41 AM
valanti256 is offline
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I've also noticed how the shipping rate jumps when you go to check out.
Is HK adding a handling charge to the shipping or is that shipping rate they show you when you add a item to your cart just incorrect? If it's just incorrect why show it at all. USPS rates don't change on a daily basis so why isn't the first rate they show you accurate? Looks like bait and switch to me.
Old Jan 10, 2013, 05:45 AM
Razor_Racer is offline
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Please read?



How is it a bait and switch if they tell you it's going to change? You don't even need to check out to see the new shipping rate, by clicking continue and seeing the actual rate you don't actually process the order. Your order is processed after you verify that and go to the payment page, whether it be CC or paypal.

If you want to see your actual shipping rates, just click continue. Your order IS NOT PLACED so you can see beforehand your actual costs.
Last edited by Razor_Racer; Jan 11, 2013 at 04:30 AM.
Old Jan 10, 2013, 06:26 AM
KCV6 is offline
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lurking in the HOLE :)
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No point Razor, you will just get some BS talk about paid promoters, spin, deleted reviews. He is Condor on another forum, he makes his intentions perfectly clear there.

Cheers. Mark
Old Jan 10, 2013, 06:38 AM
KCV6 is offline
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StarHopper, it's the same when I order in Aus. At the first page before it's confirmed mine and Chrissys details (which you can change) appear'. As we share the account it means I can change the address if I order to mine or to have it sent to work. It lists all available shipping options regardless of location (international and local). As Razor has said, when you then go to the next page it drops all the options not available for that package to that location. Why, well it allows you to change the shipping address so until the address is confirmed it doesn't really know where it is going. There is no baiting, there is no switching no sneaky loading extras, just elimination of those options not valid based on the final chosen destination.

Quote:
Originally Posted by valanti256 View Post
I've also noticed how the shipping rate jumps when you go to check out.
Is HK adding a handling charge to the shipping or is that shipping rate they show you when you add a item to your cart just incorrect? If it's just incorrect why show it at all. USPS rates don't change on a daily basis so why isn't the first rate they show you accurate? Looks like bait and switch to me.
Valanti256 why are you spinning this BS about bait and Switch. You are a platinum member at HK surely you know exactly the process and exactly what the buyer is informed of? I Just don't get it.

Mark
Last edited by KCV6; Jan 10, 2013 at 06:48 AM.
Old Jan 10, 2013, 08:53 AM
hoppy is offline
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The postage charges because the method of calculating the postage changes. Once you get to the last page the shopping cart goes on line to USPS and gets what USPS will charge for that specific group of items on a volume/weight basis (hence the name Live Rate USPS). For some reason every now and then, 0g is shown for an item weight, in that case, USPS rates are not shown as USPS sees nothing to ship. The last time that happened to me I contacted the Support Centre, pointed out the problem and they fixed it. No mystery here, a little detective work on Google shows how it works and the problems that occasionally come up such as the 0g weight for an item.

Look up Live Rate USPS and learn about it.
Old Jan 10, 2013, 10:49 AM
startazz is offline
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I can't see the big problem here at all and i won't try and explain why you thought the postage changed as Razor_Racer,hoppy and others have told you that it hasn't,what i would add though is if you still don't understand how it all works and feel that HK owes you $1/$2 just ask HK's CS to explain and i'm sure they will,if there was a problem which i don't think there was they will refund you the difference,simple.
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Old Jan 10, 2013, 12:01 PM
valanti256 is offline
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I just tried it again.(3rd time) I went to the HK site, location USA. I went to zippy lipoly Batts. I selected the first Battery and added it to my cart. I was signed in so they knew my address. They showed me a list of shipping options. It showed 2 different USPS live rates with no $ amount shown. Then they showed USPS Priority Mail 2-3days 0-450g (Within USA) $4.99 275g left. It's just One small battery hardly an oversized box. I then hit continue to check out and the SAME USPS Priority Mail 2-3days 0-450g (Within USA) increased to $6.36. WHY did they show me the $4.99 rate if it is INCORRECT??? WHERE did the $4.99 come from and WHY EVEN SHOW IT TO ME IF IT'S WRONG??? The USPS has set shipping rates and they DO NOT change on a daily basis. No spin here. This is the infomation HK gave me about shipping charges. To me it is bait and switch.
Last edited by valanti256; Jan 10, 2013 at 12:37 PM.
Old Jan 10, 2013, 12:13 PM
KCV6 is offline
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So it's the USPS live rate controlled by USPS that's changing? Yes USPS is known for it's bait and switch.

Mark
Old Jan 10, 2013, 12:33 PM
Razor_Racer is offline
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They also show international air mail for $4, but they don't offer that option! BAIT AND SWITCH!!!

Please, just use basic logic.
Old Jan 10, 2013, 12:39 PM
KCV6 is offline
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I must admit in Aus all our rates are fixed for internal from the Aus warehouse as Auspost parcel post based purely on weight and it never changes.

Mark
Old Jan 10, 2013, 02:19 PM
valanti256 is offline
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Explain where HK got this $4.99 rate from????
USPS Priority Mail 2-3days 0-450g (Within USA) $4.99 275g left.
USPS shipping rates are set and don't change daily. Either show the correct amount in the first place or don't show it at all. Why show a bunch of shipping options that don't even apply. This could be very confusing and misleading to new customers or is it Bait and Switch.
Old Jan 10, 2013, 02:26 PM
3d astronaut is offline
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I have learned to never count on shipping from any company until I am on the final checkout page.


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