My order is on hold - RC Groups
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Dec 16, 2012, 03:29 PM
Registered User

My order is on hold

Can someone please tell me why the status on my order is on hold?
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Dec 17, 2012, 01:14 PM
HobbypartZ Support
Would you happen to know your order number?

Dec 20, 2012, 01:08 AM
Registered User
Hi Charlie

order number yhst-62196343123315-353504 it is for two dirft gyros

Last edited by boatbandit2; Dec 20, 2012 at 01:09 AM. Reason: Spelling
Dec 20, 2012, 12:49 PM
HobbypartZ Support
I checked on the order and the reason it's on hold is because the information that you have associated with your Paypal account doesn't match up to the information that's listed on the card it's linked to. Also the PayPal account is listed as a unverified account. The billing department is requesting additional information to be verified before they process the order.

Dec 20, 2012, 11:01 PM
Registered User
Hi can they refund my money as i have not heard back from the billing department i am verified i have also ask paypal to refund my money as i have brought from tower hobbies.It has been over 6 days now please return my money!!!!!
Dec 21, 2012, 12:54 PM
HobbypartZ Support
I'll have the order canceled, when the cancellation has been finalized they'll send you a email to let you know when the funds will be back in your account.

Dec 21, 2012, 08:25 PM
Registered User
Thankyou for attending to this.

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