Is Hobbypartz still operating? - RC Groups
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Dec 07, 2012, 12:50 PM
Registered User
Question

Is Hobbypartz still operating?


Hello! Anybody home? Hobby parts?
My order was placed more 10 days. Not a piece of information, no any notice, no order status update, no one answer the phone for 40 mins on service line, no one response the online ticket, but money has been taken is this company still operating?

Josh
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Dec 07, 2012, 01:14 PM
3D Wanna Be
sk8rob's Avatar
I'm in the same boat as you. No responses to my e-mails either.
Dec 10, 2012, 12:54 PM
HobbypartZ Support
Quote:
Originally Posted by joshc147
Hello! Anybody home? Hobby parts?
My order was placed more 10 days. Not a piece of information, no any notice, no order status update, no one answer the phone for 40 mins on service line, no one response the online ticket, but money has been taken is this company still operating?

Josh
Would you happen to know your order number?
Dec 13, 2012, 12:39 PM
Registered User
Finally have my order cancelled. But, again, no notice about cancellation sent out. They said it should be sent out in 1-2 days. Well...let me see how long exactly they will start the process this time. Maybe another couple weeks.
It's really a crap.
Dec 13, 2012, 01:32 PM
Nitro_Nancy's Avatar
Hey sk8rob,
Please give us a brief description and your order number. Thanks!

Quote:
Originally Posted by sk8rob
I'm in the same boat as you. No responses to my e-mails either.
Dec 13, 2012, 01:33 PM
Nitro_Nancy's Avatar
Hey jochc147,
What was your order number? I can check the current status for you. Thanks !

Quote:
Originally Posted by joshc147
Finally have my order cancelled. But, again, no notice about cancellation sent out. They said it should be sent out in 1-2 days. Well...let me see how long exactly they will start the process this time. Maybe another couple weeks.
It's really a crap.
Dec 13, 2012, 10:32 PM
Registered User
Stumblebee's Avatar
Quote:
Originally Posted by Nitro_Nancy
Hey jochc147,
What was your order number? I can check the current status for you. Thanks !
While she is checking your order, why not check out Hobby Partz's rating with the City of Industry Better Business Bureau? It might explain why your order and money went "POOF!!!!"
Dec 14, 2012, 10:01 PM
Registered User
bamiller's Avatar
Interesting... Seems like they haven't stocked inventory in a while either. They barely have any lipos and what was said would be in stock soon hasn't changed. I think I will have to purchase elsewhere until I can see how things work out
Dec 17, 2012, 08:08 PM
Registered User
It's been six days since the date order got cancelled. They promised to send the cancellation confirmation email in 1-2 business day.
Are they close for X'mas holiday already??
It's gone for a month to deal with Hobbypartz for this order.

Never never to buy any stuff from the this crap store.
Dec 17, 2012, 08:09 PM
Registered User
Quote:
Originally Posted by Nitro_Nancy
Hey jochc147,
What was your order number? I can check the current status for you. Thanks !
Can you help?
Dec 17, 2012, 08:11 PM
Registered User
Quote:
Originally Posted by Nitro_Nancy
Hey jochc147,
What was your order number? I can check the current status for you. Thanks !
Quote:
Originally Posted by Stumblebee
While she is checking your order, why not check out Hobby Partz's rating with the City of Industry Better Business Bureau? It might explain why your order and money went "POOF!!!!"
Agree +1
Dec 18, 2012, 10:22 AM
Registered User
Stumblebee's Avatar
I really hate to see all of these problems with Hobby Partz. Guys (and gals), do yourself a favor. Investigate before you invest. Here is the Better Business review on Hobby Partz. It doesn't get any clearer than this. The company has an "F" rating.

http://www.la.bbb.org/business-revie...ry-CA-13212870
Dec 18, 2012, 11:57 AM
Newbie but coming on fast
KYChopper's Avatar
This is an interesting thread. I have ordered from Hobbypartz.com in the past and had good service with no issues.
Dec 18, 2012, 02:36 PM
Nitro_Nancy's Avatar
Hey joshc147,
We're sorry about the inconvenience. What is your order number so I may further assist you? If you don't have your order number, I can look it up through your email and zip code. Please PM all the information. Thanks!



Quote:
Originally Posted by joshc147
It's been six days since the date order got cancelled. They promised to send the cancellation confirmation email in 1-2 business day.
Are they close for X'mas holiday already??
It's gone for a month to deal with Hobbypartz for this order.

Never never to buy any stuff from the this crap store.
Dec 18, 2012, 02:47 PM
Nitro_Nancy's Avatar
Hey guys! Thanks for the honest feedback and we are well aware of the improvements that need to be made. Here is a interesting video to take a look at.
For the customers who need further assistance with their orders I will be waiting patiently to help you guys out!

Better Business Bureau 20/20 Investigation (8 min 43 sec)





Have a great holiday guys!!


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