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Oct 31, 2012, 09:11 PM
Registered User
Discussion

First Order


Just placed my order for the 6 CH BlitzRCWorks Fuddy Duddy Oversize B-17 Bomber RC Warbird Airplane ARF. This is my first order from their new website. I will let everyone know how everything goes. Been looking at this warbird for awhile.
Last edited by ebelling1; Nov 01, 2012 at 04:13 AM.
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Nov 01, 2012, 01:49 PM
Registered User
Hi ebelling1! Thank you for choosing Banana Hobby! The B-17 is certainly a mighty fine warbird! Be sure to test all the electronics before assembling anything. Of course, let me know if you do encounter any complications! Thanks! -Seba
Nov 01, 2012, 05:19 PM
Registered User
Quote:
Originally Posted by Sebastian_BHcsr
Hi ebelling1! Thank you for choosing Banana Hobby! The B-17 is certainly a mighty fine warbird! Be sure to test all the electronics before assembling anything. Of course, let me know if you do encounter any complications! Thanks! -Seba
Thanks, looking forward to getting it. I will test everything before assembly.
Nov 05, 2012, 04:02 PM
Registered User

Shipping Times


How long does it usually take for the item to ship. Order placed on 10/31.
Nov 05, 2012, 04:29 PM
Registered User
Hi ebelling1!

Typically, processing for ground orders require 1-3 business days, with today being the 3rd business day. If you wish, please feel free to PM me your order number so I can check on the status for you. Thanks! -Seba
Nov 05, 2012, 04:56 PM
Registered User
Quote:
Originally Posted by Sebastian_BHcsr
Hi ebelling1!

Typically, processing for ground orders require 1-3 business days, with today being the 3rd business day. If you wish, please feel free to PM me your order number so I can check on the status for you. Thanks! -Seba
PM Sent.
Thanks
Nov 07, 2012, 05:28 PM
Registered User
Hi ebelling1! PM responded! Your order has already shipped and is estimated to arrive at your residence by the end of Friday night. -Seba
Nov 17, 2012, 03:34 PM
Registered User

Broken Retract


One of the retracts came damage out of the box. It just dangles from the engine it is attached. One of the plastic parts on the inside is broke in half causing the retract to be nonfunctional. Therefore I cannot fly this plane until that part is replaced.

Quote:
Originally Posted by Sebastian_BHcsr
Hi ebelling1! Thank you for choosing Banana Hobby! The B-17 is certainly a mighty fine warbird! Be sure to test all the electronics before assembling anything. Of course, let me know if you do encounter any complications! Thanks! -Seba
Last edited by ebelling1; Nov 17, 2012 at 09:58 PM.
Nov 19, 2012, 07:13 PM
Customer Support
Nancy BH CSR's Avatar
Quote:
Originally Posted by ebelling1
One of the retracts came damage out of the box. It just dangles from the engine it is attached. One of the plastic parts on the inside is broke in half causing the retract to be nonfunctional. Therefore I cannot fly this plane until that part is replaced.
Good evening ebelling1.

Thank you for submitting the photo and I do apologize for the inconveniences. I had submitted a request to have a replacement right retract (from a pilot's point of view) to be ship to you. Please note that these requests usually take 3 - 7 business days to process; however, I did place an urgent notice on the case and will be following up frequently on the case. Once ship, a tracking number will be issue to you via email.

Sincerely,
Nancy P.
Nov 19, 2012, 08:57 PM
Registered User
Thanks Nancy for the reply, the retract is on the motor labeled L1. I dont know if that makes a difference,
Thanks

Quote:
Originally Posted by Nancy BH CSR
Good evening ebelling1.

Thank you for submitting the photo and I do apologize for the inconveniences. I had submitted a request to have a replacement right retract (from a pilot's point of view) to be ship to you. Please note that these requests usually take 3 - 7 business days to process; however, I did place an urgent notice on the case and will be following up frequently on the case. Once ship, a tracking number will be issue to you via email.

Sincerely,
Nancy P.
Nov 20, 2012, 05:27 PM
Customer Support
Nancy BH CSR's Avatar
Quote:
Originally Posted by ebelling1
Thanks Nancy for the reply, the retract is on the motor labeled L1. I dont know if that makes a difference,
Thanks
Good afternoon ebelling1.

Thank you for providing that information. I did include that in the request for reference if the Parts Department need more details.
If any further information is needed, I will be contacting you.

Sincerely,
Nancy
Dec 04, 2012, 10:36 AM
Registered User

Update????


How did it turn out?
Dec 04, 2012, 03:53 PM
Registered User
Quote:
Originally Posted by bmeeks24
How did it turn out?
Nancy was great and promptly had a replacement shipped out. The problem I am having know is with the postal service, they cannot find the package. It was supposed to be delivered yesterday, apparentley it was misplaced at my local branch.
Dec 04, 2012, 07:30 PM
Customer Support
Nancy BH CSR's Avatar
Quote:
Originally Posted by ebelling1
Nancy was great and promptly had a replacement shipped out. The problem I am having know is with the postal service, they cannot find the package. It was supposed to be delivered yesterday, apparentley it was misplaced at my local branch.
Hello ebilling1.

Oh no. I will monitor the tracking number just to make sure that it gets delivered to you.
If it does not get delivered to you soon, I'll submit an inquiry to have USPS be contacted and we'll ship out another. I'll keep you posted.

Sincerely,
Nancy P.
Dec 05, 2012, 04:33 PM
Registered User
Quote:
Originally Posted by Nancy BH CSR
Hello ebilling1.

Oh no. I will monitor the tracking number just to make sure that it gets delivered to you.
If it does not get delivered to you soon, I'll submit an inquiry to have USPS be contacted and we'll ship out another. I'll keep you posted.

Sincerely,
Nancy P.
The postal service was able to find the package. Nancy, thanks so much for your help.
Eric


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