Pay to return a DOA item... wow. - RC Groups
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Oct 29, 2012, 05:14 PM
I never finish anyth

Pay to return a DOA item... wow.

I recently had a Thunder AC680 go belly up on me. I used it for 6months with zero problem so I decided to get another. I wanted to upgrade but since it surprised me I didn't have the time to research so I just put down another $45 for a new one. I received it Friday just in time to charge before I needed to take pictures over the weekend. Plugged it in and... "input voltage error" on all of my 4S batteries. I then tried my 2S-3S only to get "break down" over and over. DOA and no flying for the weekend and following week.

After 40 minutes on hold I get someone on the phone who said I could do a RMA but I was responsible for the shipping! I haven't been to the post office but if shipping is only $10 then I am paying an extra 25% for the charger when I did nothing but purchase a faulty product! If I didn't need this charger RIGHT NOW so bad I would really reconsider another purchase with HobbyPartz.

In my eyes if you sell someone a faulty product then you should be responsible for the shipping, at a minimum, in order to ensure the customer returns. I will always have "Will have have to pay to return this??" in the back of my mind when buyng products to hobbypartz and will buy elsewhere unless hobbypartz is 25% cheaper.
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Oct 30, 2012, 12:17 PM
HobbypartZ Support
Would you happen to know your order number for the charger that you just received? I'm not sure why the rep didn't offer you a shipping label for an DOA item but if you can give me your order number I'll have the label processed for you with the RMA.

Oct 30, 2012, 12:32 PM
I never finish anyth
Charlie, here is the info.
Your order number is 1867276.

I specifically asked about return shipping during the call and the rep said "Unfortunately you will be responsible for return shipping, we however will ship the new one to you for free."
Oct 31, 2012, 02:37 PM
I never finish anyth
Nothing? I'd like to return this sometime this week....
Nov 01, 2012, 12:22 PM
HobbypartZ Support
Sorry about the delay. The RMA you should of received already and I made the request to have UPS send you the shipping label. The label will be sent to your gmail account, print out the RMA and shipping label, put the RMA inside the box with the charger and stick the label on the outside and drop it off at a UPS store.

Nov 01, 2012, 01:26 PM
I never finish anyth
thank you and I will update here when I receive the UPS label.

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