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Nov 02, 2012, 01:11 PM
DX5e fatal flaw- PM me!!!!
Quote:
Originally Posted by ror1
sorry to hear. I think HK support can really only refund you for damaged/missing parts and that is it.
If they were not selling their own brand motor, that'd be fine, but they are not being responsible for their own brands, which for me impacts my willingness to buy their brand of a product.

Anyone know what bearings and bolt-on prop adapter fit a turnigy Aerodrive XP SK5055-580?

It might take the 2 bearings the same size, or the one big and 2 little bearings.
I'd really like to find out before I take it apart.

For the prop adapter, I'll have to buy one for a similar model, but I don't even see 'em for sale for the motors they sell now.
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Nov 02, 2012, 01:16 PM
DX5e fatal flaw- PM me!!!!
Quote:
Originally Posted by co pilot
Just be careful, there is a certain bunch that hates on people who post bad experiences with hobbyking.
Well, if I post what occurred in a factual fashion and show how they operate damages my willingness to do business with them, and someone doesn't like that, they can 'bring it' as they say.

Or, more beneficially, they could inform their employer as to some easy but significant improvements they could apply to their business model.
Nov 02, 2012, 03:45 PM
Heli nut
Quote:
Originally Posted by CNY_Dave
If they were not selling their own brand motor, that'd be fine, but they are not being responsible for their own brands, which for me impacts my willingness to buy their brand of a product.

Anyone know what bearings and bolt-on prop adapter fit a turnigy Aerodrive XP SK5055-580?

It might take the 2 bearings the same size, or the one big and 2 little bearings.
I'd really like to find out before I take it apart.

For the prop adapter, I'll have to buy one for a similar model, but I don't even see 'em for sale for the motors they sell now.
The prop adapter is listed under the accessories tab and is part of the accessory kit "Turnigy Aerodrive SK3 - 50-XX Spare Accessory Pack" ID: 192000005

http://www.hobbyking.com/hobbyking/s...sory_Pack.html

That took all of 2 seconds to find.....

Bearing-wise NFI - you will need to measure them up - the same as you would for any other brand of motor.
Nov 02, 2012, 03:48 PM
DX5e fatal flaw- PM me!!!!
No, I have seen that and it will not fit. The SK3 has a 6mm shaft and the older SK has an 8mm shaft.
Nov 02, 2012, 03:52 PM
Heli nut
The bolt on adapters are the same mate.
Nov 02, 2012, 03:58 PM
DX5e fatal flaw- PM me!!!!
I wish they were. The shaft size mismatch isn't even the big problem.

SK3:


SK:
Nov 02, 2012, 04:05 PM
Heli nut
Sorry, i see you have an early one my bad....
Nov 02, 2012, 04:13 PM
DX5e fatal flaw- PM me!!!!
You are actually illustrating the problem quite nicely- there are lots of similar versions, some almost the same, some fairly different.
Nov 04, 2012, 01:08 PM
Actively makin humans obsolete
Quote:
Originally Posted by CNY_Dave
You are actually illustrating the problem quite nicely- there are lots of similar versions, some almost the same, some fairly different.
You have to get into the mindset that HobbyKing "customer service" has no more technical data than you do. They don't have a magic database with all of their parts and compatible collets, etc. They can't run to the warehouse and measure bearings for you. When you ask them questions about if they have a certain product, they go on their own site and search just like you can.

Customer service is ordering and sales support, not technical support.
Nov 04, 2012, 02:11 PM
Dude, I do fly all day long!
rcalldaylong's Avatar
Quote:
Originally Posted by Razor_Racer
You have to get into the mindset that HobbyKing "customer service" has no more technical data than you do. They don't have a magic database with all of their parts and compatible collets, etc. They can't run to the warehouse and measure bearings for you. When you ask them questions about if they have a certain product, they go on their own site and search just like you can.

Customer service is ordering and sales support, not technical support.
This is where RCG comes in

I've had to ask folks here to measure for me or asked which adapter fits. Good news is HK stuff is so well saturated around the globe that someone has it or has done what you wanna do...and also RCG members have some of the best people in the world and willing to do just about anything to help. So when in doubt, ask, ask, ask, verify, verify, and verify. And if you don't wanna do that, well there's your LHS, where you can touch it, feel it, make sure it fits before you buy.
Nov 04, 2012, 05:08 PM
DX5e fatal flaw- PM me!!!!
Quote:
Originally Posted by Razor_Racer
You have to get into the mindset that HobbyKing "customer service" has no more technical data than you do. They don't have a magic database with all of their parts and compatible collets, etc. They can't run to the warehouse and measure bearings for you. When you ask them questions about if they have a certain product, they go on their own site and search just like you can.

Customer service is ordering and sales support, not technical support.
I would agree with this if this was just a brand they were selling, but this is their brand- they are the authority on it.
Nov 04, 2012, 05:34 PM
Actively makin humans obsolete
Quote:
Originally Posted by CNY_Dave
I would agree with this if this was just a brand they were selling, but this is their brand- they are the authority on it.
You are talking to customer support for HobbyKing, not technical support for Turnigy. You are not talking to the people who designed the motor. You are talking to one very very small cog in the huge machine, and that cog can't simply call up the designer of the motor and find out.
Nov 04, 2012, 07:27 PM
Registered User
Carnifax's Avatar
C'mon. Motor shaft size is basic info that HK should have at the ready for their customers at the time of purchase (much less available upon request). Is the consumer supposed to guess at the supporting equipment necessary to operate their products?

Here is a good example of exactly how HK earns the reputation they do. Its not a matter of "hating" them or not.
Nov 04, 2012, 08:38 PM
lurking in the HOLE :)
KCV6's Avatar
Dan it is available at the time of purchase? The issue here is this motor is no longer listed.

Here is a good example of commenting without any knowledge. Might I suggest if you wish to value add, perhaps take the time to read and investigate and comment accordingly. I really don't understand why you would comment as you have. It does nothing to assist with the question being asked?

Dave, HK have a customer forum where questions like these can be answered if that answer can not be found elswhere. As the old SK 2 series is now superceeded I suspect. You may be able to find the answer by searching SK2 5055 580. I run the 3548's and they have 2 bearings only, so I suspect the 5055 is the same style.

Mark

Mark
Last edited by KCV6; Nov 04, 2012 at 08:52 PM.
Nov 04, 2012, 08:49 PM
Registered User
3d astronaut's Avatar
Quote:
Originally Posted by Carnifax
C'mon. Motor shaft size is basic info that HK should have at the ready for their customers at the time of purchase (much less available upon request). Is the consumer supposed to guess at the supporting equipment necessary to operate their products?

Here is a good example of exactly how HK earns the reputation they do. Its not a matter of "hating" them or not.
True on many levels but they have improved 10 fold. Even over the last few months, they keep getting better and more efficient. Cant wait to see where it goes from here.


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