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Aug 13, 2012, 11:06 AM
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Frustrated with Revolectrix/FMA Customer Service / Warranty Service


I have been dealing with Horizon and Hitec Customer Service/ Warranty for years now, and they have set the bar, as you all know.

After buying 2 PL8s, 2 PL6s, and multiple adaptors/connectors, one of my "safe parallel charge" adaptors (1 of 4 that I have, purchased at the same time) smoked after plugging a battery in (board burned). I mailed it in, and got an email back saying only 3 months warranty. Purchased it 4-5 months ago. Clearly, it was a hardware failure, and really shocked that they don't support a replacement.
Last edited by teryn1; Aug 16, 2012 at 09:38 PM.
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Aug 13, 2012, 02:53 PM
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.....
Last edited by teryn1; Aug 16, 2012 at 05:03 PM.
Aug 14, 2012, 08:59 PM
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Quote:
Originally Posted by teryn1 View Post
UPDATE: Cindy Marks mentioned in an email to me that safe-charging parallel adaptor boards "wear quickly". Since the warranty is only 3 months, it seems that they are not expected to last more than that. $17 (with shipping) for an adaptor that is expected to last less than a half a year (?)
Well it is a PITA, but it was out of warrantee.

Wearing means you plug things in and out a lot.
Aug 14, 2012, 09:13 PM
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Thanks.... yes, I understand. Her comments about "wearing" was just an attempt to placate - and it does work for most people. I have a lot of respect for their products and technical ingenuity. But a $12 adaptor from a reputable company should be covered more than 3 months when clearly it was a hardware failure. All they had to do is inspect it to see that.
Last edited by teryn1; Aug 14, 2012 at 11:21 PM.
Aug 15, 2012, 12:01 PM
Champagne Supernova
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Quote:
Originally Posted by teryn1 View Post
Thanks.... yes, I understand. Her comments about "wearing" was just an attempt to placate - and it does work for most people. I have a lot of respect for their products and technical ingenuity. But a $12 adaptor from a reputable company should be covered more than 3 months when clearly it was a hardware failure. All they had to do is inspect it to see that.
Yep I had an early dis-satisfaction with them myself after a recent purchase. Love their products but I cant recommend them. Messed up...........
Aug 15, 2012, 12:11 PM
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Wow. interesting to hear that I am not the only one....
Last edited by teryn1; Aug 16, 2012 at 09:37 PM.
Aug 15, 2012, 10:43 PM
Proverbs 12:15
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Quote:
Originally Posted by teryn1 View Post

Has anyone else had issues with Safe Parallel adaptor boards failing within a short amount of time?
No issues. I have multiple PL8's, and 16+ SP adapter boards. I use balance extensions on all my adapter boards to make connecting / disconnecting easier.

Doug B.
Aug 15, 2012, 10:55 PM
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OK, thanks for your input
Aug 17, 2012, 11:49 AM
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issue resolved


This issue has been resolved. FMA agreed to inspect the board, and provided me with possible causes of failure.

This has helped them eliminate this as a production issue, and helps me understand how I could have caused the failure myself. However, for this incident, no specific cause of failure was determined.

Like I have learned in the past, talking to the right people is the key. Thank you to Jamie Marks for his patience with all of this.


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