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Old Jul 17, 2012, 02:55 PM
ChrisMH is offline
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What do I have to do to get Castle to respond?/ Thanks for your patience...


I am trying to buy replacement cases for three ICE ESCs. I have left voice messages with CC, and sent emails to sales@castlecreations.com and repairs@castlecreations.com.

I cannot get a response.

Does anyone know of another path to get in touch with these guys?

Thanks,
Chris
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Old Jul 17, 2012, 03:21 PM
Alan Hahn is offline
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did you see this thread on this forum on what sounds like is the same request as yours?

https://www.rcgroups.com/forums/show....php?t=1685671
Old Jul 17, 2012, 03:37 PM
ChrisMH is offline
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Yes, I did. And I sent email to the same place.

Hoping Castle support will chime in here.
Old Jul 17, 2012, 03:59 PM
RC Man is offline
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Quote:
Originally Posted by ChrisMH View Post
I am trying to buy replacement cases for three ICE ESCs. I have left voice messages with CC, and sent emails to sales@castlecreations.com and repairs@castlecreations.com.

I cannot get a response.

Does anyone know of another path to get in touch with these guys?

Thanks,
Chris
During this time of year they are very busy so it may be several weeks or never when they get back to you.

Call 913-390-6939 and select the sales (option 3). Thatís by far the fastest way to get what you want. Donít leave a message (another black hole) Ė if they are not in call back later.

http://www.castlecreations.com/support/contact.html



.
Old Jul 17, 2012, 05:39 PM
ChrisMH is offline
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It figures...right after I post this they respond!

So, I guess that's good.

I must need more patience.

Chris
Old Jul 20, 2012, 06:38 PM
ChrisMH is offline
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To follow up, I have already received the replacement cases I needed. So, once you get in touch, customer service is fantastic.

Chris
Old Jul 21, 2012, 10:07 AM
Clintstone is offline
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Quote:
Originally Posted by ChrisMH View Post
To follow up, I have already received the replacement cases I needed. So, once you get in touch, customer service is fantastic.

Chris
Thanks for your follow up... I believe 2 people have been out sick in the repair department....

Thanks for your patience...


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