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Thread OP
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Discussion
What's up with Range Video!!! NEED HELP!!
Does anybody know what's going on with Range Video? I preordered the RVOSD 5.1 and a RVGS from them last month on the 8th. They said the items would ship around the first of this month but i have yet to see a confermation email, get a package in the mail or see my status change on their website.
I have sent three emails but have gotten no reply on any of them in the last 2 weeks. I was able to contact a person from the numbers they have listed. This person told me my items would ship yesterday, but still no email confirmation or status change with my account. WHAT'S GOING ON!!!!!! I always heard about their awsome customer service, but i'm not seeing any of that. Is there any way of contacting somebody with the company through RCG??? I have over $450 dollars spent with them and I can't finish my FPV project without their products........ Any help would be great?? |
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You'll get your gear. Vova just sucks at answering emails and customer service. Sucks.
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Thread OP
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I guess I can expect them to ship both items due to the fact that when I made the order the RVGS was in stock. so they should have put one on hold for me. I guess I can also expect them to ship my product considering on the phone they said they were going to ship BOTH yesterday......
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Sorry for the delay. We finished the RVGS today. Your order will ship tomorrow.
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Customer service aside the RVOSD is amazing, I love mine and will be buying more in the future.
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Thread OP
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My product showed up the 16th. 10 days later than was told. Product looks good but could have been packed and shipped a bit better.
I'm going to close this thread because my issue was resolved and I don't want it to turn into a bashing thread for Range Video. I had a problem and it got solved and I look forward to using their products. Todd |
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