Originally Posted by amrmatt
Im going to rock the boat a little. I bought the pro RXR last week. Spent 45 bucks on thier batterys, 15 on props, and 5 on deans. This plane flew only a few minutes esc toasted it self. Both Ares and HobbyTown refused to stand behind it.. I put this plane on the curb this evening with the garbage. I wont spend a dime on hobby town branded products again. And if ANY other store has what I need I will do my best not to shop there any more. If someone hurrys the can did thru my trash for it before morning. The wing isnt there because it didnt make it, but theres a full unharmed fuse there.
Man, I wish I lived wherever you live cause I would snatch up that plane in a heardbeat. I can't speak for HobbyTown but I can speak from what I have experienced in the past. Hobby Town may or may not be able to verify if there was a defect that caused a crash or not so what I have learned is to call the seller (HobbyTown in this case) simply to let them know about the issue then send the plane on to the manufacturer so they can hold the wreckage in their own hands and see that the esc got smoked. They need to be held accountable for poor QC or even just a defective item but I have found that the retail store rarely takes care of those issues because the world we live in simply isn't trustworty anymore. I could easily buy a plane, fly it for a couple days, crash it and really really want a nice new one then plug a battery in wrong just to fry the esc so I could take it back and get a new one. Would I do that? Absolutely not. Would you do that? I have no idea. Would the average human being do that? I think they might. Anyway, HobbyTown might not have taken the plane back but I kind of understand why they can't do that much anymore with the type of products that they sell. BUT, I can't imagine that Ares wouldn't have been willing to take a look at it. Give them another call. I bet you get somebody who will be more than happy to furthur investigate! Sorry for the frustrating situation you have found yourself in! Good luck man