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Mar 26, 2012, 12:15 PM
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EdmundGerber's Avatar
Help!

emailing hitec - how many days to wait for a response?


I emailed service@hitecrcd.com on Friday, but have received no response as of yet - not even an acknowledgement of receipt. What's the average turn-around time in answering emails at Hitec?

I ask because a friend emailed mulitplex with a couple of questions regarding a mini-mag, last December, and he's still waiting for a response....
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Mar 26, 2012, 12:24 PM
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Bart10's Avatar
They ussually answer after one day, sometimes after two. They don't answer on Saturday and Sunday. Only one time I didn't get answer but I wrote alot of questions.
Mar 26, 2012, 03:51 PM
Registered User
Quote:
Originally Posted by EdmundGerber
I emailed service@hitecrcd.com on Friday, but have received no response as of yet - not even an acknowledgement of receipt. What's the average turn-around time in answering emails at Hitec? I ask because a friend emailed mulitplex with a couple of questions regarding a mini-mag, last December, and he's still waiting for a response...
Hitec USA Service Centre Operating Hours
" Q. Hi Where is ALL the Hitec help?
A. "<snip> we cannot always put it at the top of our "to do" list;
especially on Monday mornings when the phones are typically ringing off the hook.
If you need an immediate reply to a question
(Sorry, not on the weekends!) then I suggest you call us we're always happy to help
- Mike Mayberry"
A more recent post advised the Service centre was also closed every second Friday,
with extended hours on the others days, over one season.
Please try again tomorrow."

Alan T.
Alan's Hobby, Model & RC FAQ Web Links

. Hitec Warranty & Service
Note: Hitec USA only services North/South America and Canada.
All other countries see appropriate distributor for service.
• If you are from a country that is outside North and South America, please contact the
Hitec distributor in your country for service.
Last edited by A.T.; Mar 26, 2012 at 04:06 PM.
Mar 26, 2012, 04:41 PM
Launching!
Dan.Cummins's Avatar
Call Hitec directly, they are good guys, they want to help.

Phone: (858)748-8440
Mar 26, 2012, 04:58 PM
Hitec/Multiplex USA
MikeMayberry's Avatar
Quote:
Originally Posted by EdmundGerber
I emailed service@hitecrcd.com on Friday, but have received no response as of yet - not even an acknowledgement of receipt. What's the average turn-around time in answering emails at Hitec?

I ask because a friend emailed mulitplex with a couple of questions regarding a mini-mag, last December, and he's still waiting for a response....
Typically one to two business days. Sorry, we do not work weekends... well not in the office at least, we do make it to many shows and events each year!

I suspect your friends email to Multiplex was either lost or accidentally overlooked so you might suggest he resend it instead of continuing to wait for a reply.

Mike.
Apr 04, 2012, 08:27 AM
Registered User
EdmundGerber's Avatar
Quote:
Originally Posted by MikeMayberry

I suspect your friends email to Multiplex was either lost or accidentally overlooked so you might suggest he resend it instead of continuing to wait for a reply.

Mike.
He mailed Multiplex 4 separate times in a 2 week period from January 5 (not December as I originally remembered), attempting to find out some details about the spar in the wing of your Mini-Mag.

Although I'm sure he's still not waiting, as you're implying, Mike. He's likely set that aside and moved on to something else! But it soured him - big-time.

Quote:
Originally Posted by dc812
Call Hitec directly, they are good guys, they want to help.

Phone: (858)748-8440
I had their number, but it's not toll free in Canada, so no go. I can't afford to be on hold for x minutes/hours. But thanks anyway...
Apr 04, 2012, 01:55 PM
Hitec/Multiplex USA
MikeMayberry's Avatar
Again, Hitec/Multiplex USA will answer every single email (received) within 2 business days... 4 emails not replied to most likely means we didn't get it.

Mike.
Apr 05, 2012, 09:17 AM
Registered User
EdmundGerber's Avatar
I guess we'll see, won't we, Mike. I'll have him email Multiplex again. Maybe someone will see them this time. Maybe instruct your staff to scan their spam folders daily, as something or someone screwed the pooch last time.
Apr 05, 2012, 12:15 PM
Hitec/Multiplex USA
MikeMayberry's Avatar
We are talking about Multiplex USA not Germany right? service@hitecrcd.com is the best email address to use.

Mike.
Apr 18, 2012, 05:26 PM
Registered User
If you want to contact Multiplex Germany do it via the contact form at http://www.multiplex-rc.de/en/contact/contact-form.html, the couple of times I've contacted them they've got back within 48 hrs


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