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Old Mar 15, 2012, 12:17 AM
TwoHeadsBrewing is offline
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Moderately Dangerous
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Discussion

HobbyWireless.com Customer Service?


Has anyone else had problems with HobbyWireless?

My "Plug and Play" FPV setup was sent with a bad camera (Fat Shark CCD Killer w/ pan/tilt pod). Voltage switch was set to 5v, wiring is correct (it's done by them in this kit, so it better be.), and everything else worked fine. I was able to hear audio through the mic on the transmitter board, so I know the Video Tx/Rx was working. I grabbed a camera from a friend and hooked that up, and it works just fine.

So I started a trouble ticket with HobbyWireless 4 days ago. They did not respond until Monday which is understandable considering I sent in the request on a Saturday. They wanted me to take a picture of everything before they would help me. The same day I explained this wasn't possible due to the fact I had already wired up a different camera to get the system working. It took them another 2 days to respond to that and they just insisted I take a picture.

It just seems odd that a company with a stated "Customer Satisfaction Guarantee" is making me jump through hoops to switch out a bad unit. Just RMA the thing...I've had better support through NitroPlanes which is notoriously mediocre.

Is there some other company I should be dealing with in the future? I've heard great things about ReadyMadeRC.com, but went with HobbyWireless because they were cheaper. Maybe there's a reason for that, eh?
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Old Mar 15, 2012, 01:39 AM
gundamnitpete is offline
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as far as vendors go, a picture really isn't to bad. Goodluckbuy sends you a bag with bolts in it, hoping some of them fit. etc.etc.etc.

readymade is really really good.

i personally haven't had a problem with hobbywireless, i'd just give'em the picture
Old Mar 15, 2012, 03:16 AM
TwoHeadsBrewing is offline
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Yeah, I'd rather not cut apart my working FPV system, and re-wire up the bad camera, just to take pictures. Not sure what they could tell from that either...
Old Mar 15, 2012, 06:25 AM
Teamsherman is offline
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ReadymadeRC are great, EagleTree systems are even better.
Old Mar 15, 2012, 03:31 PM
IBCrazy is offline
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Engineer for Christ
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Hobby Wireless is one of the bigger vendors. I think they have 2 or 3 full time people just answering Emails and they are still behind due to the sheer volume. Just send them the photo. They need to be certain everything they tell you/send you is correct, that's all.

I'm sure they'll take care of it. Maybe not in 2 hours, but certainly within a week.

-Alex
RCG Plus Member
Old Mar 15, 2012, 07:48 PM
Teamsherman is offline
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Yeah broseph, put it back together and just send the photo mate!
Old Mar 15, 2012, 07:51 PM
TwoHeadsBrewing is offline
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What a hassle. It's not like this is rocket science, there's only 3 wires in question. Whatever, guess I have to jump through hoops if I want them to give me a new camera or refund (hopefully).
Old Jun 09, 2012, 11:12 AM
Forrest12 is offline
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DS state of origin NSW Vs QLD
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I have had nothing but a great experience with Hobby Wireless,
Done quite a few orders now, I had to send a faulty Lawmate product back and they promptly replaced it after checking it out.

I can highly recommend them to anyone.
I will be happy to purchase all my gear from them in the future too.

Well done Hobby Wireless!!! Your support has exceeded my expectations.

Regards

Peter
Old Jun 09, 2012, 05:04 PM
delcut03 is offline
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yeah, hobbywireless has been on point for me too. i get my stuff shipped to me in middle east, stuff comes promptly, and i just keep on ordering from, as much as i can. due to bad planning, if i place like two orders w/i 2-3 days, theyll credit me back the shipping from one order, and throw everything in one box. email response great too.
Old Jun 09, 2012, 05:26 PM
R. Montiel is offline
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I am disappointed about hobbywireles and their customer service too.

Regards
Roberto Montiel
Madrid - Spain


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