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Feb 27, 2012, 08:09 AM
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Discussion

hobby king's delay in shipping


their time between i placed an order (paying paypal, that means they have my money right there) to them sending it has been 2 days...until now.
recently i placed 2 orders and they took over a week to ship the 1st 1, and still am waiting for the 2nd after 1 week. and they showed 'in stock' for the 2nd 1 (gws props) when i placed the order, and still have been showing 'in stock'. how could be that they have it in stock and don't ship it right away? over a week to pack it and mail it?
what's going on?
or could be that they have so many orders that are unable to send them in 2 days?
what's your recent experience guys?
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Feb 27, 2012, 08:29 AM
Registered User
Never ever again with Hobby King. My first order with them, ordered batteries 2 weeks ago that were in-stock. 4days later shows printed in warehouse, sat like that for a week, now it doesn't show printed in warehouse and still hasn't shipped two weeks later. Tried chat and they said it would ship by the end of the week, guess what, week came and left, still not shipped. Like I said, never ever again with Hobby King.

Don't do it.
Feb 27, 2012, 01:15 PM
Registered User

to be fair...


as i said, before, they have been shipping in 2 days. for about 2 years.
so they have not been doing bad-until now.
it is only now that they are dragging their feet, and i am wondering why.
Feb 27, 2012, 01:47 PM
Space Coast USA
hoppy's Avatar
FWIW
If you take order numbers as an indication of the business they are doing Phil, their business almost doubled during the holiday season. Went from ~3000 orders/day to 5000+ orders/day.
Last edited by hoppy; Feb 27, 2012 at 01:52 PM.
Feb 27, 2012, 02:29 PM
Registered User
Quote:
Originally Posted by hoppy
FWIW
If you take order numbers as an indication of the business they are doing Phil, their business almost doubled during the holiday season. Went from ~3000 orders/day to 5000+ orders/day.
so when is holiday season? just to try to avoid it.
Feb 27, 2012, 02:49 PM
Registered User
Quote:
Originally Posted by hoppy
FWIW
If you take order numbers as an indication of the business they are doing Phil, their business almost doubled during the holiday season. Went from ~3000 orders/day to 5000+ orders/day.
Where are they located and what major holiday have they had in past 30 days ?
Feb 27, 2012, 03:15 PM
Space Coast USA
hoppy's Avatar
Quote:
Originally Posted by phil alvirez
so when is holiday season? just to try to avoid it.
Orders started slowing down for me starting in Dec and have continued slow through Jan. That was the US holiday season followed by the Chinese New Year which started on Jan 23rd, 2012 and ran to Feb 6th. HK was almost completely shut down for a portion of that time.
Prior to Dec 2011, I was getting 9 day delivery with the cheapest mail option. Since then it's been running around 17 days +/-.

There was a 190312 order number difference between an order I made on 1/20/12 and one placed on 2/23/12. That's 35 days or 5400+ orders/day so the in-rush hasn't slowed down.. That's a lot of orders......................................... Hopefully they are staffing up to handle the workload. In the meantime, and perhaps for the long term, I'm going with the US vendors if they have the parts I need. Many are meeting/beating the HK prices now so why sit around waiting for parts.
Last edited by hoppy; Feb 27, 2012 at 03:20 PM.
Feb 28, 2012, 05:14 AM
Registered User

9 days for shipping!


just checked into my account and it shows shipped, after 9 days since i placed the order.
and they still have not notified me.

now the wait for canada's post office. it takes about 7 days from the moment hk sends, to the time orders reach me.

oh, well.
Apr 21, 2017, 02:46 PM
Registered User

HobbyKing is moving to a new warehouse-Shipments delayed


HobbyKing is moving their warehouse. This move started Easter weekend. Items I ordered are stuck in "processing". Customer service says they don't know when my orders will ship. They are working 24/7 to get the new warehouse up and running.
Took a week of trying before HK told me the truth about my delayed orders.
Not Happy
May 06, 2017, 09:06 AM
Registered User
This is totally unacceptable for me to have over $400 tied up in orders sitting somewhere in Hong Kong! It's been a week since I've placed the order. HK should have been more upfront with this delay so customers could make an informed decision as whether or not to place an order a pay hard earned money just so that HK can get it in there bank account while the customer has nothing!!!!! Typical BS from HK!
May 24, 2017, 01:03 AM
Registered User
I regret to say their operation has not yet resumed to normal even I live in Hong Kong. There was no notification of the delay during the placement of order. I also have been charged double shipping, first by Hobbyking then by the courier. Hobbyking blamed the courier was not performing recently. However the truth is that Hobbking staff forgot to fill in the shipment bill properly.
Jun 06, 2017, 03:45 PM
Registered User

New Hobbyking website "improvements"


I just ordered 5 items......ALL specified to be from Hong Kong by me to insure no double or triple shipping costs. Their Website MADE me designate USA shipping preference before I could leave that page.....even though nothing was supposed to come from stateside. I receive confirmation and lo and behold......they've changed two of my items to US shipping! Then another 10-15 minutes in chat to get them to correct the problem.

As I told them, their new website is slow, clumsy, links improper items to inquiries, does not find items well at all........and is a general PITA to use. An order that should have been accomplished painlessly in 15-20 minutes.......took a total of almost 2 hours!

I then graciously informed them, "You guys need a good multi-national competitor"........then you might "get your ducks in a row!"

Bruce in Austin


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