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Old Feb 14, 2012, 06:23 PM
tommg980 is offline
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tommy treetops
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hobby king s**ks


coustomer sevice is cr*p bad horrible beware if you hve a problem there is no one to help phone # dont work (usa Canada) NO one answers your customer service request waiting 4 days & still no reply lousy way to do bussiness is it woth the savings?
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Old Feb 15, 2012, 04:53 AM
Hero is offline
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We all know that! That's why I shop at Hobbypartz for all my upgrades now
Old Feb 15, 2012, 09:24 AM
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Cross posting is frowned upon.
https://www.rcgroups.com/forums/show....php?t=1594849
Old Feb 20, 2012, 02:51 AM
NZ_Nitro is offline
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I have been chasing faulty parts now for about 2 months
"You are now chatting with : Ricky (Customer Service)
Ricky:
Thank you for contacting the HobbyKing Support Team. How may I help you?
You:
2003570649
You:
look it up
You:
when are my parts being replaced?
Ricky:
One moment please.
You:
I was told I would reciece some information today
You:
recieve"
Old Feb 20, 2012, 02:52 AM
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and then they leave you sitting there with no response ,......
Old Feb 21, 2012, 12:40 AM
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You are now chatting with : Cheryl (Customer Service)
Cheryl:
Thank you for contacting the HobbyKing Support Team. How may I help you?
You:
447071121
You:
whats happening with my faulty parts?
Cheryl:
May I have your order number please?
You:
its in the chat
You:
447071121
Cheryl:
invalid number
You:
ok standbye
You:
2003570649
You:
Ricky was supposed to get back to me today
Cheryl:
we have sent it back to our supplier for inspecation and pending for a reply from them.
Cheryl:
We will chase them for the result during this week.
You:
you have been saying this for weeks including ricky contacting them last night again, can you explain where the problem is replacing the parts?
Cheryl:
We are awaiting for a reply from them as well. We will contact them tomorrow for the result. Sorry for hte inconvenience.
Cheryl:
We willemail you for notice.
You:
you say this every bloody day


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