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Not saying this is the case, but as a business consultant for the past 20 years I've seen small companies with considerable sales demand like 3dhs start to prioritize customers, feeling that they can't please everyone so why not let a few go sideways, sales are super strong without the 10% of customers that whine right, let them go?
Works for a while, until a competitor exploits it |
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what is the saying (actual statistic) "a happy customer tells 2 friends, an unhappy customer tells 17"
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3DHS also has the problem of not really being able to control the supply side of their product. What I mean is, they can't really increase production to match demand because they don't actually own or control the production facility. I've heard Ben say he's picky about who builds 3DHS planes and he's picky about quality, so they can't just go anywhere to have them built. I believe that 3DHS is building literally as many planes as possible as fast as they can. And since they have such a hard time keeping stock, I believe they are selling every plane they make. Hiring additional support staff would probably be a net loss for 3DHS since they already are selling as much as they can produce. Adding more workers would just add more expense w/o generating more revenue.
I've often wondered if a ARF factory of sorts would work here in the states. I don't really know what the labor rates are in China but I guess it's cheaper then here. (Some people say it's pennies an hour but I have a hard time believing that.) With all the interlocking laser cut parts on these ARF's, they build up incredibly fast. I bet a skilled worker could nock out a couple 70 size airframes in a day (building, but not covering). How many teenagers would rather do that than cut grass? Disclaimer! I've never taken any business classes or read any books on the subject. This is all just my own speculation! |
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BUD... |
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Latest blog entry: My old shop....
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I may just have a new favorite full scale aerobatic pilot...
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