A Lesson For Xheli On How A Legitimate Company Covers It's Mistakes - RC Groups
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Feb 03, 2012, 10:32 AM
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A Lesson For Xheli On How A Legitimate Company Covers It's Mistakes

I ordered a Syma S033G from one of xheli's competitors, they had the 11.1V version listed as did xheli which I had also ordered. Both companies sent me the 7.4V version.

Xheli admitted they knew the model they sold wasn't what was advertised, telling me it wasn't available anymore (Syma no longer made it) but shipped it anyway. After 3 different employees told me three different stories, they refused to do a cross RMA, accused me of trying to pull a scam over a $60 dollar heli after spending almost $400 with the company in a single order. I asked them to do a cross RMA becvause they had already bait and switched once and I have no reason to trust them. They of course claimed that no company does this for their customers, which of course isn;t true at all, it's a very common method for mail order companies to correct their mistakes.

So I ordered one from xheli, who also had the 11.1V version advertised, and I had already gotten one from them with absolutely no problems. Unfortunately they also only had the 7.4V version. Syma apparently just started shipping the new version in the old boxes. Now here's the difference between a fly by night operation with poor ethics and a legitimate company.

From Geeks:

I believe we've located your order. A FULL REFUND for your helicopter + S&H has been issued; you should see a credit appear on the original payment method in 3-5 business days. You do NOT need to return the product. Our apologies again for the trouble, and our thanks again for bringing the issue to our attention!

So, xheli, refuses to take reasonable steps to correct it's willful mistakes, Geeks immediately offers to go above and beyond. In fact while xheli continued to run deceptive ads, Geeks pulled the product listing immediately.

Then again, Xheli was a paid accredited member of the BBB and got delisted because of their horrible record of complaints, Geeks isn't a paid member but has an A+ rating. Which is odd, because xheli groupies insist xheli got screwed by the BBB, that their rating had to do with money the BBB wanted them to pay etc, they even insist that the BBB won't give non-paying businesses good ratings.
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Apr 23, 2012, 10:53 AM
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I also have been taken by Xheli. I needed replacement motors for my Syma S033G and ordered them from Xheli, and some gears for the same heli. I received two used motors and used gears. I called and they said they would ship new ones out right away, i received the same used garbage in the second order !!!!! Never again, Xheli is ripoff !!!!

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