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Sep 30, 2011, 02:02 PM
Registered User
Discussion

Monster motors


Do you have any information on what is happeneing with monster motors? You have been out of stock for longer than normal amount of time. Has this product line been discontinued? Should I find another product alsewhere?
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Oct 05, 2011, 01:59 PM
Registered User
Dear Arniebud,

We sincerely apologize for the inconveniences, as the motors are always selling out fast due to the low price and great quality. We are definitely getting them back in stock soon, please allow 1-3 weeks to restock.

As soon as they are back in stock, we will notify you immediately. Thanks for your support!

Sincerely,
RaidenAlbert
Oct 27, 2011, 04:40 AM
Registered User
Quote:
We sincerely apologize for the inconveniences, as the motors are always selling out fast due to the low price and great quality. We are definitely getting them back in stock soon, please allow 1-3 weeks to restock.
Hi HobbyPartz,
It's been 3 weeks since the above post, the Monster motors should be restocked now right?
Thanks!
Oct 27, 2011, 08:29 PM
HobbypartZ Support
I checked and Exceed messed up on the order and didn't get it out in time. I do apologize for the wait but they should of shipped them out to us really soon.

Charlie
Nov 09, 2011, 07:41 PM
RKH_Pilot
That's just a sad joke hobbypartz. How can you still be in business when all you do is provide people with incorrect information. The Tacon Power 10 and ALL, and I mean ALL RC Exceed Monster Motors have been sold out for months. Anytime I call I get treated like a criminal. What is wrong with you people there? I am certainly making sure that none of my RC friends will buy from you. Additionally, how ridiculous the customer service is. Aside from the fact that I cannot understand half of your staff over the phone, they also lack RC knowledge. I have asked numerous times; "what other motor do you have that could be an upgrade for my T-28, BESIDES the ones never in stock"? Response:" Umm, Sir, we don't know".

Talk about expertise, or clear lack thereof.... very sad!
Nov 10, 2011, 04:39 PM
HobbypartZ Support
We try to update the training for our staff all the time but sometimes since we are so busy we are not able to teach them all of the information. If you call the general sales the reps might not be able answer the technical questions, we do have a tech support line that you can call in to and the techs will be able to answer your questions.
Nov 11, 2011, 10:19 AM
Registered User
mrwolf's Avatar
Quote:
Originally Posted by endeavor
I am certainly making sure that none of my RC friends will buy from you.
I also sent out a notification to all 200+ members of my club to NOT buy from Hobby Partz. We regularly share info like this on bad places to buy from. Most incompetent web retailer I have ever dealt with. How they stay in business is beyond me.
Nov 12, 2011, 09:19 PM
Registered User
I sent an email to support about the prop adaptor/spinner for the Monster 60, and asked about interchanging the same from a Tacon Big Foot 60, since they have the exact same specs. 7 days, no answer.
Nov 16, 2011, 09:25 AM
Registered User
It's now been 6 weeks since your reply to the OP's question. The Monster motors must have arrived now right?
Thanks!
Dec 07, 2011, 05:40 AM
Registered User
9 weeks now since your 1st reply. The motors are surely in now. When will they be posted?

Thanks!
Dec 08, 2011, 05:12 PM
RKH_Pilot
Quote:
Originally Posted by gofish
9 weeks now since your 1st reply. The motors are surely in now. When will they be posted?

Thanks!
Hahaha, sorry I am actually in total support of you, but to think that anything at this company will "surely" get done is a shot in the dark!! The owner(s) of this joke for a company must be ridiculously loaded, for anyone else providing this bad of a service would have to file for Chapter 11.
Dec 22, 2011, 02:12 PM
Registered User
JohnsPop's Avatar
I've been inquiring about the Monster motors as well to no avail. I've enjoyed the few smaller Exceed motors I have and would like some of the .25 to .46 Monsters, but.... Ah well.....
Dec 28, 2011, 03:53 PM
Registered User
Hi Hobby Partz,

It's now been 12 weeks since your post below;
Quote:
We sincerely apologize for the inconveniences, as the motors are always selling out fast due to the low price and great quality. We are definitely getting them back in stock soon, please allow 1-3 weeks to restock.
I'm beginning to question your honesty/sincerity with the post.
The motors are coming aren't they?
Thanks!
Jan 18, 2012, 07:06 AM
Registered User
Gosh Hobby Partz, it’s been another 1-3 weeks since your ‘definitive’ answer;
Quote:
We are definitely getting them back in stock soon, please allow 1-3 weeks to restock.
It’s been 15 weeks now since this post. (I still wish to believe you when you posted this).
The Monster motors must be in now right?
Thanks!
Jan 20, 2012, 08:37 AM
Nothin Ventured, Nothin Gained
harddrive8's Avatar
I've learned that unless it's a battery, you're better off going ahead and finding another source for anything out of stock. Hobbypartz had great prices on a lot of items IMO, but there is a lot of stuff out of stock on a consistent basis that never arrive back in stock. Batteries are really the only thing I count on coming back in stock from them.

As a side note, judging by the way I've seen things handled from them, I really get the feeling that this is done by a limited "staff" as a side job.


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