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Dec 04, 2012, 07:23 PM
Customer Support
Nancy BH CSR's Avatar
Quote:
Originally Posted by Bugbitten
Question for CSR.

I want to give this plane as a gift:

http://www.bananahobby.com/super-f-2...QueryId=364341

to be opened at Christmas.

When will warranty start?

Thanks
Good evening Bugbitten.

All of our products comes with a 30 day warranty, which starts on the day of receipt.
I would also recommend testing the electronics before assembly. I understand that for some aircraft, you will feel that you have to assemble before testing, but please keep in mind that you can just dry fit the pieces without using the glue and/or assembling the aircraft to test the electronics.
If any issue(s) were to occur, please contact us so that we may fix the issue.
You can also email me directly at bhlccsr16@bananahobby.com and I would be able to see your inquiry immediately.

Thank you,
Nancy P.
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Dec 04, 2012, 09:21 PM
Registered User
Quote:
Originally Posted by Nancy BH CSR
Good evening Bugbitten.

All of our products comes with a 30 day warranty, which starts on the day of receipt.
I would also recommend testing the electronics before assembly. I understand that for some aircraft, you will feel that you have to assemble before testing, but please keep in mind that you can just dry fit the pieces without using the glue and/or assembling the aircraft to test the electronics.
If any issue(s) were to occur, please contact us so that we may fix the issue.
You can also email me directly at bhlccsr16@bananahobby.com and I would be able to see your inquiry immediately.

Thank you,
Nancy P.
Thanks. Maybe I'd better just give him the money.
Dec 05, 2012, 06:25 AM
I'd rather be flying
baddb1's Avatar
Quote:
Originally Posted by baddb1
No gyro yet! My order number is: 12119-121030

Please let me know ASAP.
Thank you!
I haven't heard a word Nancy? Are you shipping a gyro or not?

Thank you!
Dec 05, 2012, 10:42 PM
Customer Support
Nancy BH CSR's Avatar
Quote:
Originally Posted by baddb1
I haven't heard a word Nancy? Are you shipping a gyro or not?

Thank you!
Hello Baddb1.
The gyro has been shipped via USPS with the tracking number of 9400109699937342589542.
Sincerely,
Nancy
Dec 06, 2012, 05:50 AM
I'd rather be flying
baddb1's Avatar
Quote:
Originally Posted by Nancy BH CSR
Hello Baddb1.
The gyro has been shipped via USPS with the tracking number of 9400109699937342589542.
Sincerely,
Nancy
Great news! Thank you Nancy!
Dec 10, 2012, 07:09 PM
Customer Support
Nancy BH CSR's Avatar
Quote:
Originally Posted by baddb1
Great news! Thank you Nancy!
Hello baddb1.

I'm happy that I can be of an assistance.

- Nancy
Dec 11, 2012, 02:55 PM
Registered User
Is there an ARF version of the Thundercat?

SKU: JT1902-04-RTF
Dec 12, 2012, 10:17 PM
Customer Support
Nancy BH CSR's Avatar
Quote:
Originally Posted by Bugbitten
Is there an ARF version of the Thundercat?

SKU: JT1902-04-RTF
Good evening Bugbitten.

At this time, we don't have the ARF version; however, we are working on getting one. I'll keep you posted

Sincerely,
Nancy
Dec 13, 2012, 05:15 PM
Registered User

order 18287-121204


Hello BH, I have once again received the wrong order. I really like BH selection, prices, and customer service but the shipping department has failed me time after time. My order number 18287-121204 has arrived and I got the kit version of the Freewing Spirit when I ordered the ARF. As you can see no servos, motor, esc included.
Matt
Dec 14, 2012, 07:51 AM
Warbird Fanatic
jchtr3a's Avatar

Order not shipped


RE: #18838-121206
Over a week now and this hasn't been shipped. What's up????
Dec 14, 2012, 08:54 AM
I'd rather be flying
baddb1's Avatar
Quote:
Originally Posted by Nancy BH CSR
Hello baddb1.

I'm happy that I can be of an assistance.

- Nancy
Hi Nancy - The 2 axis gyro does not operate properly. The servos return to the "center" point very slowly. Is there an instruction manual for this gyro board? Maybe I should return the whole plane and you guys could get everything working?
Dec 16, 2012, 09:56 AM
In the air! Not the dirt!
nodirt's Avatar
Quote:
Originally Posted by nodirt
Thank you for checking into the issue. I will keep my fingers crossed and call tomorrow.
I would like to note that they did finally send a complete relacement fuselage. Thanks.
Dec 16, 2012, 10:08 AM
Warbird Fanatic
jchtr3a's Avatar

Got help


Quote:
Originally Posted by jchtr3a
RE: #18838-121206
Over a week now and this hasn't been shipped. What's up????


Got in touch with Nancy at BH, and she got it shipped that day. She is the go-to person there apparently.
Thanks Nancy, and Banana Hobby for squaring away my problem.
Dec 16, 2012, 02:05 PM
Time to Fly AJ's Best!
heritageflyer's Avatar
Is there an RCG thread on the F-22 Mini 3CH?
Dec 17, 2012, 10:49 AM
Registered User
Quote:
Originally Posted by heritageflyer
Is there an RCG thread on the F-22 Mini 3CH?
Try this one, there are a few but this is the one im using, its for 50mm edf.

https://www.rcgroups.com/forums/show....php?t=1480110

theres lots of info there.


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