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Hi - I ordered a 3 CH BlitzRCWorks Mini F-16 V2 w/ Gyro EDF Jet ARF [#JT1989-03-ARF]
The jet works great EXCEPT, there is no gyro action on this model? Did I get the wrong jet and get the older model which had no gyro? My order number is: 12119-121030 Thanks for the help! |
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Hi baddb1! I have arranged for a technician to get in touch with you to iron out your complications and concerns! The technician should get in contact with you by the end of today's business day. Please check your email soon! Thanks! -Seba
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Hi - I haven't received a response yet. Thanks
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Hi baddb1!
Please check your email once more as I had requested for the response email to be resent. Thanks! -Seba |
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I apologize for my absence, I was feeling a bit unwell, but is currently getting better. Regarding your order, the parts were already shipped via USPS with the tracking number of 9400111201080295542552. You can send an email directly to me at bhlccsr16@bananahobby.com if you are unable to contact me through here and I will respond to them as soon as I possibly can. Thank you, Nancy |
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I received CSR Cliffords email. I will be shipping the part back to BH tomorrow. I assume that it will be several weeks before a refund is received or BH sends the correct part. Considering that the original part order was placed on 25 September and I may not see full resolution until approximately 01 December, that constitutes over two months from the initial order, an exhausting arbitration, and final resolution on a $32.90 part. If you were in my shoes, or the shoes of any other customer, would you continue to do business with BH ? As neat as some of the products that BH has to offer are, every time I think about hitting the "purchase button" my thoughts go to my past experience with BH and I elect not to make the purchase. I hope BH management views this note and takes it into consideration. Richard H. |
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I'm sorry that you feel this way in regards to your order 7402-120925. I do wish to inform you that I can follow up on your case and once the returned item(s)/part(s) is received, I will do my best to have it be completed as quickly as possible. I look forward in working with you to resolve this issue as soon as possible as I do know that you had been patient and cooperative throughout this whole process. I do apologize for the inconveniences that this had caused. Sincerely, Nancy P. |
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This might be a stupid question but I just purchased and received the 70mm EDF Jolly Rogers. Everything looks in good order so far. Question: noticed that the receiver connections have 5 connectors. 1 thru 4 I understand but it has an extra connector labled 6. This connector has some sort of circuit board attached along with the wires wrapped with a ferrite ring. Also it has small wires that run into the battery connector. What is if for and where do I connect it too?
Also, I like to balance my fans on my EDF's and it appears that I can't get to this one. Please let me know if I can get access to it without causing damage to the fuse. Order #13017-121108. Thanks! Glenn |
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I just received this email today from Raymond: " When replying, type your text above this line. Please only reply to this email. Do not send new emails directly to the support center. Dear Richard Hi my name is Raymond from the Banana Hobby Parts Department. I have a set of wings ready to ship out but I would first like to confirm with you that they are the correct set before shipping them out. Please refer to the attached image in this email and respond with your confirmation so I may finalize this process. Thank you, Raymond Banana Hobby Parts Department 15751 Tapia St. Irwindale, CA 91706 Tel. 626-373-2288 Fax 626-529-0056 " The picture of the silver wings is what Raymond attached to his email. I have attached that picture to this post. I have also attached a picture of the correct wing set taken directy from the Art Tech website. Please click on the attached thumnails to enlarge to a viewable size. Please excuse me so that I can go drive my car off the side of a high bridge ... right after I shoot my dog ...... Richard H. <<<<< Beats head against desktop ....... |
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Wow......Huff....just buy a silver plane(seems that is what they decided YOU should have)....what Poor customer service...they not only made original shipping error....but are willing to DUPLICATE it again
Your original post CLEARLY shows you needing the Yellow/Grey wings...buit were shipped the silver 1's...... BANANA.... ship huff an WHOLE plane for free & hire atleast 1 person that comprehends english ( but now that i think of it...you folks were even shown PICTURES...and still didnt understand) poor poor huff.....are you ready to order more stuff from Banana yet?? And would you recomend Banana hobby to Others? LOL |
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Ordered about 12 planes in the last two months ... all came intact ... and that was through hurricane Sandy ...thank you ...
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no, I doubt I will be purchasing from them again. I really wanted to get the mini F-35 EDF with the two axis gyro for my dad as a Christmas gift, but alas, I will probably shop for a Horizon Hobby product. I will at least have the comfort of knowing he will be able to get parts support when he has a mishap. Thanks again, The Huff |
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