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Old Aug 29, 2012, 12:22 AM
KKUSA is offline
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Sebastian, I placed an order on the new site several days ago and have yet to receive any information as to its status, let alone an actual shipping notice.

Could you please advise on this?

I sent you a PM with the details.
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Old Aug 29, 2012, 01:46 AM
mstopps is offline
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Quote:
Originally Posted by Sebastian_BHcsr View Post
Hi mstopps! I would like to apologize for any inconvenience due to the absence of your balance charger's wall plug. I have arranged for a wall plug to be processed and shipped to you as soon as possible! Thanks! -Seba
I got your phone message that you were going to send me an email but I never did get an email or anything. Should I be expecting it soon?
Old Aug 29, 2012, 12:40 PM
Sebastian_BHcsr is offline
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KKUSA: PM replied with order status.

mstopps: Confirmation email resent. Please check your email soon!

-Seba
Old Aug 31, 2012, 02:35 PM
TFOA is offline
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Super-duper Airplane flooper
Well I guess I am now stuck in the mire of Banana's service dept. I received an email from a Corissa that my replacement motor would be shipped in 3-7 days.It's case #00032729 [ ref:_00DU0JfEC._500U04fcFb:ref ].

Anybody from Banana on here have an answer? Otherwise I have a $450 paperweight.
Old Aug 31, 2012, 05:09 PM
Sebastian_BHcsr is offline
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Hi TFOA! I would like to apologize for any delays and inconvenience. I will check with the warehouse regarding your replacement motor and follow up as soon as possible. Thanks! -Seba
Old Aug 31, 2012, 05:45 PM
TFOA is offline
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Super-duper Airplane flooper
Thanks Sebastian
Old Sep 04, 2012, 05:58 AM
GSP is offline
GSP
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GSP
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Missing Parts


Well , I got the right main gear for the F4U which is in good shape . But now I have two different main gear , one which is a plastic gear which came with the kit , and the one sent is metal . So they are a miss match . Second problem I am still waiting for the missing parts for the Pitts Hybrid , missing parts are , tail wheel steering holder ( piece or pieces ) and the PM4.0*60mm screw that holds the nose cone on . So as of now , I still have two planes that are grounded .
Old Sep 04, 2012, 01:17 PM
blueghost is offline
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Banana Hobbies


Pete I ordered the Mig 29 with the vectoring in June and have not been able to fly it due to several issues. First two of the servos went out which I replaced at my expense, then one of the esc's went out, contacted banana tech support, they offered to send me one but they are backordered, again I purchased two esc's at my expense, the radio that came with the plane does not function, cannot get the thrust vectoring to work when switch is on on the transmitter.
Not very impressed with Tech Support, I asked them to call me at my expense to try and resolve this issue, was told they did not have a phone, why don't they use the Phone that is used to TAKE ORDERES.. Contacted them last week and still have heard nothing.


I have ordered 5 planes from Banana but this will probably be my last until there is better Tech support

Joe
Old Sep 04, 2012, 04:54 PM
Sebastian_BHcsr is offline
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Hi TFOA. I have sent out a replacement parts status update to your email. Please check your email soon! Thanks!

Hi GSP! I have resubmitted a request to the warehouse for the appropriate Pitts Hybrid tail wheel steering holder and spinner bolt to be processed and shipped to you as soon as possible. As for the F4U retract/LG issue, I will certainly look forward to your email so we can iron out this issue in a prompt manner. Thanks!

-Seba
Old Sep 04, 2012, 04:59 PM
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Hi blueghost! May I have the respective order number for that MiG-29 in question so I could perhaps better assist you with some solutions? Thanks! -Seba
Old Sep 05, 2012, 05:52 AM
GSP is offline
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[
Hi GSP! I have resubmitted a request to the warehouse for the appropriate Pitts Hybrid tail wheel steering holder and spinner bolt to be processed and shipped to you as soon as possible. As for the F4U retract/LG issue, I will certainly look forward to your email so we can iron out this issue in a prompt manner. Thanks!

-Seba[/QUOTE]

Hi Seba : I didnt get the picture yet but will today at work , thanks for looking into this .
Old Sep 05, 2012, 02:11 PM
Ghostrider1 is offline
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Ghostrider

Freewing Spacewalker


Hi,
I saw a "futures" video on your website today. One of the models, the Freewing Spacewalker, appeared and I was wondering if you have any news as to when BH will actually be selling it.

Thanks for any info you may have!
Old Sep 05, 2012, 06:43 PM
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Hi Ghostrider1! You must be referring to our Freewing Sneak Preview video! These gorgeous Freewing planes are still undergoing Pete's evaluations and will be made available soon! Please stay tuned! Thanks! -Seba
Old Sep 06, 2012, 05:34 PM
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Does the FMS 1700 mm P-51 red tail that you have for sale now include the updated spar, PZ-V2 retracts and all aluminum 1.7 mm oleo struts?
Old Sep 10, 2012, 01:44 PM
karltrek is offline
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Santa Cruz, CA
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I need to speak to someone about a replacement motor for my FMS 1400mm BF190 and FW190. I sent several messages via the support page with no response. I sent Sebastian a private message as well. How do I contact Banana Hobby's support?


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