THIS BUSINESS IS NOT BBB ACCREDITED
(626) 248-2888 602 Monterey Pass Road, Monterey Park, CA 91754-2419 http://www.BananaHobby.com
On a scale of A+ to F Reason for Rating BBB Ratings System Overview
This company's business is the sales of a wide selection of radio controlled and remote controlled electric and Nitro aircraft, RC model, boats, tanks, cars and trucks.
This business is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Why Accreditation Revoked
On March 17th 2011, this company's accreditation with the BBB was revoked by the BBB's Board of Directors due to failure to promptly respond to all complaints forwarded by BBB & eliminate the underlying cause of complaints on file with the BBB concerning a pattern of shipping, billing, and product quality related complaints.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered this business's rating include:
Length of time business has been operating BBB Accreditation was revoked because business failed to honor its accreditation agreement with BBB375 complaint(s) filed against business Failure to respond to 6 complaint(s) filed against business6 complaint(s) filed against business that were not resolved
Customer Complaints Summary
374 complaints closed with BBB in last 3 years | 96 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 71
Billing / Collection Issues 19
Problems with Product / Service 222
Delivery Issues 47
Guarantee / Warranty Issues 15
Total Closed Complaints 374
Additional Complaint Information
Complainants allege a pattern of shipping, billing, and product quality related complaints. Some customers complain that merchandise arrives defective, inoperable or that wrong merchandise is received. In some cases, complainants allege that due to manufacturing defects or design flaws, their hobby craft crashes the first time used, and they encounter difficulties with refunds or exchanges. Some customers complain they should not be required to pay shipping or handling charges for returns on incorrect or defective items. Other customers allege they return products, but the company fails to send an exchange or issue a refund. The company responds to most complaints by shipping orders, agreeing to exchanges, or issuing refunds. The company denies most requests for reimbursement of shipping costs. They contend that their shipping policies are posted on their website, and customers should read the policy before agreeing to make the purchase.