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Jun 25, 2011, 09:06 AM
Registered User
Rave

Castle Creations customer service. WOW!


For the first time, I had some trouble with a new CC T-Bird esc. I emailed customer support, expecting to wait and wait. Surprise! I got an almost immediate response. Trouble-shooting suggestions were given and used. When trouble-shooting failed to find a problem. CC sent me a new esc which arrived 3 days later. Enclosed was a postage-paid padded envelope in which to return the troubled esc.

Communications, help and response were quick, polite and helpful.

Kudos to Castle Creations!

Dave
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Jun 25, 2011, 04:26 PM
Registered User
byrocat's Avatar
I've had a similar experiece with CC several years ago when I managed to heat the ESC to the point where the components slid to the low side. Fortunately, the plane ws on the ground at the time and nothing happened when I throttled up.

I wound up getting a new CC-45 ESC to replace the old one, plus my old bullet connectors (wires cut). No charge.

Bad news is that I haven't had a lot of flying since then and haven't put the new unit into an airplane. Between work and flying Depron, no largish models were built and flown.
Jun 27, 2011, 10:30 AM
Registered User
pilotpete2's Avatar
+1 on CC service and support
Pete
Jun 27, 2011, 02:35 PM
Speed cost money.
highflier's Avatar
CC has always been great at customer support. Makes it worth the consideration of buying the ESC's even if they are not the cheapest!

Highflier
Jun 27, 2011, 04:52 PM
Registered User
jofo1's Avatar
Me too, nothing but good things to say about CC. Called last week, they answered the phone and my question and got me back in business. Kudos.
Jun 28, 2011, 12:41 AM
Dude, I do fly all day long!
rcalldaylong's Avatar
I actually called them today and they answered after 2 minutes or so...got my questions answered and I'm happy- what more can you ask for.
Jun 28, 2011, 02:49 PM
Registered User
I had an issue with a brand new out of package ICE LITE 50 that fried two new Lipos. They took care of the ESC but couldn't do anything about my Lipos. Kinda sucks that i'm out 2 pricey packs because of a ESC problem.
Jun 28, 2011, 03:19 PM
Registered User
Same here. I called them with some general questions and they were polite and took the time to answer my questions...

Quote:
Originally Posted by rcalldaylong View Post
I actually called them today and they answered after 2 minutes or so...got my questions answered and I'm happy- what more can you ask for.


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