Thread Tools
Old Jan 05, 2011, 09:32 PM
typhoonmaster is offline
Find More Posts by typhoonmaster
Rain or shine, wind or calm
Rant

Disappointed with Hobbypartz Customer Service


I gotta say, I am disappointed with Hobbypartz customer service when dealing with a problem.

USPS lost my shipment. I understand Hobbypartz didn't lose my package, but their response was a little sad.

After trying for days to get in touch with someone, their final response was "Let's hope it does not happen again with future orders."

My problem is, why isn't insurance an option? Also, why is the customer left holding the bag of crap here. Hobbyparts made their money, USPS made their money and I am left with nothing.

In my opinion, Hobbypartz should have looked at my order history and said, "maybe we should give this guy a credit (the profit they made on the order) or something. Maybe a discount on a future order. Nope. Nothing. Not even a 'Sorry,' just...let's hope it 'doesn't happen again.'
Sign up now
to remove ads between posts
Old Jan 06, 2011, 10:27 PM
hallstudio is offline
Find More Posts by hallstudio
Pilot not Drone Operator
hallstudio's Avatar
i just with they would respont to my email or answer the phone. i have allot of money to spend with someone. hobbypartz or hobby king and hobby king pickes up the phone.
Old Jan 13, 2011, 11:18 AM
alexf1852 is offline
Find More Posts by alexf1852
Registered User
alexf1852's Avatar
Does the tracking number show delivery? If the tracking info shows that it was delivered, then maybe someone stole the package from your front door.
Old Jan 17, 2011, 04:32 PM
raidensam is offline
Find More Posts by raidensam
Registered User
To typhoonmaster

Hey their bud!! May i have your Order# so i could further assits you with this issue?

thanks

sam
Old Jan 17, 2011, 04:33 PM
raidensam is offline
Find More Posts by raidensam
Registered User
To hallstudio


Hi their!! Im truly sorry about the trouble that you may be having with our company, but If you could give me a brief summary of whats going on or your order number I could see what I could do for you.

thanks

sam
Old Jan 18, 2011, 03:52 PM
svo is online now
svo
Find More Posts by svo
svo
Registered User
svo's Avatar
Do those fools ever answer the phone?
Old Jan 20, 2011, 03:56 PM
Kevlar is offline
Find More Posts by Kevlar
Shocking!
Kevlar's Avatar
What?! I hope this get resolved....I was just about to place an order for some Lipos and Servos and the odd tools....
Old Jan 20, 2011, 04:17 PM
DannyT is offline
Find More Posts by DannyT
Registered User
everything went smooth when i ordered from them...i think the customer service is pretty good, the only thing i dont like is the long holding time and out of stock items...but other than that, everyone that i spoke to seemed to do the best they can.
Old Jan 21, 2011, 06:45 PM
Nitro_Nancy is offline
Find More Posts by Nitro_Nancy
Nitro_Nancy's Avatar

customer Service


Quote:
Originally Posted by svo View Post
Do those fools ever answer the phone?

To everyone on this thread,
My name is Nancy and i will start helping out our Nitro Team staff with regards on orders and products. I know in the past we haven't been known so well for our customer service but it is a New Year and a fresh new outlook on our customer service. If anyone has questions or concerns on a order or product feel free to pm me. Have a wonderful day !
- Nitro Nancy
Site Sponsor
Old Jan 27, 2011, 09:58 PM
hallstudio is offline
Find More Posts by hallstudio
Pilot not Drone Operator
hallstudio's Avatar
just to let everyone know hobbypartz refunded me with no problems. there back on my Christmas card list.
Old Jan 28, 2011, 12:34 PM
NitroD is offline
Find More Posts by NitroD
NitroPlanes/HobbyPartz Rep
Quote:
Originally Posted by hallstudio View Post
just to let everyone know hobbypartz refunded me with no problems. there back on my Christmas card list.
Thank you, that means a lot to us!


Thread Tools

Similar Threads
Category Thread Thread Starter Forum Replies Last Post
Discussion HobbyShopWareHouse GOT !!!!!Awesome Customer Service (Bought My First Freewing F-16) Awall Vendor Talk 68 Mar 14, 2011 04:56 PM
Discussion hobbypartz crappy customer service b-29er Vendor Talk 20 Dec 23, 2010 04:35 PM
Discussion Awesome Customer Service From Larry With Helidirect nitrodude71 Vendor Talk 0 Dec 08, 2010 04:30 PM
Rave Hobbico customer service vhoward1122 Vendor Talk 2 Sep 25, 2010 11:43 AM
Discussion Disappointed by Hobby-Lobby customer service surfimp Vendor Talk 7 Apr 23, 2006 02:49 AM