Hobby King order not delivered - RC Groups
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Oct 05, 2010, 02:36 PM
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Shogun's Avatar

Hobby King order not delivered

Anyone have any issues receiving shipments from HK lately? Hobby King said items shipped Sep. 15 but not delivered so far. I always had my orders within 10 days of shipment from Hobby King in the past.
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Oct 05, 2010, 04:01 PM
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Dennis Everett's Avatar
Mine isnt as old as yours , and still havnt got mine either , lol , be careful the Zonepatrol will complain you posted this here ...
Oct 05, 2010, 07:55 PM
AMA # L576
vhoward1122's Avatar
Depending on what shipping you chose, it can take up to 45 days.
Oct 05, 2010, 09:42 PM
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Shogun's Avatar
I opted for the cheap method. Based on the weight it was $2.99.
Oct 05, 2010, 11:08 PM
Registered User
Shogun...I order slow shipping and waiting as well in Pittsburgh, PA. I placed my order on September 11
Oct 05, 2010, 11:52 PM
AMA # L576
vhoward1122's Avatar
Well, the shipping times are not consistant. I always ship the least expensive way and I have had orders arrive in as little as 5 days, and up to 30 days. Usually in 12 days on most of my orders though.

I know it's hard to wait when your needing a part to finish a project, or excited about a new project you want to start.
Oct 06, 2010, 11:58 AM
Registered User
Yea, I'm going on 25 days now so statistically it seems greater that something is messed up rather than "just running late". Ugghhh.
Oct 17, 2010, 05:33 PM
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Shogun's Avatar
Anyone received their order yet? I am still waiting. Soon I will have no choice but to start the claim process since I have less than 10 days remaining for the deadline.
Oct 17, 2010, 05:57 PM
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Shogun's Avatar
Below was the reply from HK. Now what am I supposed to do? It was the first time I chose the cheapest shipping option. Also I don't remember having a reminder to placing the order as the email states below.

"Dear Customer,

Thanks for your email and sorry for late reply.

Please note that your order #XXXXXXXX has been dispatched from warehouse on 15/09.

But there is no tracking# can be provided since you chose the cheaper International (Unregistered) Air Mail shipping method. that the system has reminded you when you choose it.

We are sorry that we can not check the status about the parcel, because there is no tracking# can be provided since you chose air mail shipping method.

We are sorry that it is not our responsibility if lost parcel since you chose air mail shipping method.

And Hong Kong Post will not start investigation for the parcel use air mail shipping method and will only investigation for below shipping method.

International (Registered) Air Mail /EMS Express /Air Parcel

We strongly recommend customers to select (Registered) over regular Air Mail.

Because Hobbycity.com accepts no liability for unreceived 'Air Mail' parcels sent without registration.

Hope you can receive your parcel on time and have fun with it.

If you have any further questions, please do not hesitate to contact us.

*** Due to National Day holiday, our office closed from 1st – 4thOctober. It may take 3 – 7 days before we read your email reply. We thank for your patience during this demanding time. ***

Best Regards,
Oct 17, 2010, 06:35 PM
AMA # L576
vhoward1122's Avatar
I would start the claim process with paypal. I bet after Hobby King has to give the money back, they could find the package.
Oct 18, 2010, 01:41 AM
Registered User
Shogun's Avatar
I will wait until Sunday and then start the claim process. That should be within the 45-day window for paypal.
Oct 18, 2010, 03:21 PM
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Lboogie's Avatar
I had a similar issue, not with HK.

Paypal told me that they can not recover money unless I bought the item from E-bay. Paypal will just let you open a dispute and pass e-mails back and forth but won't get your money back. YMMV.

Oct 26, 2010, 12:55 AM
Registered User
Shogun's Avatar
Received order after loooong wait. Alls well.
Oct 26, 2010, 11:20 AM
Registered User
dude7422's Avatar
slow cheap shipping is the ONLY WAY TO pay if coming from any hong kong stealer i mean seller
Nov 02, 2010, 11:28 AM
warbird addict

hobby king order

I made a order on october 12th and my order has not shipped eather. I have called the 1800 number and all it does is hang up on me. They say by e-mail that they were closed from the 1st to the 4th of october so what I made this order on october 12th . the next e-mail I recieved said that the warehouse manager had passed away. I guess that no one else works there. I cant figure out the problem or get a straight reason.... does anyone have any suggestions. o yes thay have allready taken the money out of my account and it will take an act of congress to get it back.. I am highly pissed

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