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Aug 17, 2010, 03:00 PM
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hobbypartz's Avatar

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Nov 14, 2011, 07:40 PM
Registered User
mrwolf's Avatar
Warning! Hobby Partz is a joke to deal with. You will undoubtedly experience the worst customer service on earth! I emailed all 200+ members of my club with a warning about these guys. Spend your money elsewhere folks!
Last edited by mrwolf; Nov 14, 2011 at 07:48 PM.
Dec 04, 2011, 09:56 AM
Registered User
Is there any other way to get coupon codes? I have no real intrest or desire to join Facebook. I get the Emails but I feel I'm missing out.
Dec 06, 2011, 04:28 PM
Registered User
mrwolf's Avatar
The only thing you're missing out on is poor customer service and cheap products.
Best to spend your money where they speak English and can count and read. Their shipping department can't do any of the aforementioned.
Apr 10, 2012, 05:55 PM
Breaker of Things
elbowdonkey's Avatar
I get it. To become a fan, we visit you on Facebook (which some of us, myself included, loathe getting near).

To become the opposite of a fan, we try solving a problem with an order using your horrible excuse for customer service.

Maybe a better option for all of us would be: you earn my trust by selling products that are worth buying and actually fixing problems with orders if and when they happen. You'll know when I'm a fan when I place another order, and then another, and so on.
Nov 25, 2012, 11:57 PM
Krued Up
snolord1's Avatar
i agree i ordered 6 packs and not only late but only 4 packs arrived,let see what they say on monday
Nov 05, 2013, 08:48 PM
Registered User
ecthan's Avatar
I ordered a Tacon 60 motor from them awhile back for a plane I bought at notro planes (the same company) I finally got the plane together a few weeks later and found the prop adapter supplied with the motor was defective. The treads were cut wrong and it was over 40 thousands out of true, making the motor worthless. I called them and was told after 40 minuets on hold that I needed to talk to tech support. Not being able to hold another 40 min, I put in an email ticket. After a week I put in another ticket. after another 5 days I called again waited another 30 min and the guy couldn't hear me. I decided to try their online chat and finaly ended up with a guy who told me they didn't stock the part and I'de have to buy a new motor.
Dec 17, 2013, 05:22 PM
Videographer/Product Reviews
daskim's Avatar
I ordered a DJI H3-2D gimbal that was supposedly NIB.

When it came the outside box was opened, the seal was broken, and the parts in the inner box was strewn all over.

I placed a ticket on their automated system five days ago, and no one responded.

Tried to access the ticket today and the data base was broken and it showed a database error.

Tried calling for five hours today, and the phone was constantly busy.

If no one contacts me soon, I file a PayPal dispute.

This is inexcusable.
Mar 06, 2014, 06:25 PM
Registered User
Looks like HobbyPartz is going to loose a good customer, me. I would like the 5% off but i have no interest in joining FaceBook just to get it. I don't appreciate been forced to do something like this when it could be also offered in an email to good customers like me so I will shop elsewhere.
Oct 22, 2014, 01:31 PM
RCHN #202
Dowquest's Avatar
I used to shop at Hobbypartz and Xheli quite often.
I ordered 1 part and 5 days later, they should ship it tonight. The place advertises fast shipping. 5 days? Really??? Hobbypartz, you suck, as does your customer service support.
I called today, and all the girl said who answered was yes, it should have shipped out earlier, and it SHOULD go out tonight, so scratch another day, order to door---- 9 days. I could have driven to their store 100 miles from me, and had it in 1 day.

Jul 15, 2015, 05:59 PM
Senior Member
peterv's Avatar
I have bought from them several times with no problems. Lately I would like to order batteries but 90% of their Gen Ace batts are out of stock for months! Why even say you sell batteries when none I want are ever in stock. How do they stay in business?
Last edited by peterv; Jul 17, 2015 at 12:54 PM.
Dec 05, 2015, 12:35 PM
Registered User
DamneD's Avatar
I don't like the fact that you can't "Sign In" or "register" with them any longer without giving them access to your email information via Yahoo or AOL. My old account sign in with Hobbypartz no longer works so I just pay via "Guest". The old system with a password not connected to anything else is much better, and more secure.

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