Thread Tools
Old Mar 30, 2010, 08:56 PM
J328 is online now
Find More Posts by J328
Registered User
Discussion

Hobby King


Placed an order 8 days ago with HK, for items that were in stock.

They still hadn't shipped after 8 days, so I filed a complaint with paypal. Now, HK says they will not ship my item at all. The order shows as cancelled, and they will not refund my money!?!?!?!
Sign up now
to remove ads between posts
Old Mar 30, 2010, 08:59 PM
Mayday!Mayday! is offline
Find More Posts by Mayday!Mayday!
Check my blog-updated
Mayday!Mayday!'s Avatar
Yeah sometimes I have noticed they take 10-12 days to ship. Course now you may have to wait 30 days for a refund.
Old Mar 30, 2010, 09:38 PM
gonzoman5 is offline
Find More Posts by gonzoman5
Up,Up!up!!up!!!
gonzoman5's Avatar
All you had to do was shoot them an email and they'd respond in a day or two canceling your order. I've done it a few times when they took too long to ship.

Nick
Old Mar 30, 2010, 10:23 PM
Vasy is offline
Find More Posts by Vasy
Registered User
hs748, if you waited a few more days you would hav4 gotten your stuff shipped.
They just moved, so took out 4 days out of shipping schedule.
Last edited by Vasy; Mar 30, 2010 at 11:23 PM.
Old Mar 30, 2010, 10:32 PM
Kilowatts is offline
Find More Posts by Kilowatts
Registered User
Usually HK sends out orders very quickly, I have placed orders and received them in 5 days.
I think that is super good!
Must have been a good reason they didn't ship, maybe out of stock?

Next time just shoot them an e-mail I think they are great to deal with, no problems here.
Old Mar 30, 2010, 10:37 PM
J328 is online now
Find More Posts by J328
Registered User
They said they had it in stock.
When I ordered it, they said they would have it shipped in 48 hours.
I emailed them after 7 days, and the said it could take up to 3 weeks just to get the order packed, not including shipping time!
Old Mar 31, 2010, 02:48 AM
4*60 is offline
Find More Posts by 4*60
most exalted one
Manitobans, especially Winterpeggers need to be patient. (joke)

Patience is required when dealing with them whether moving or not. Usually worth the wait. And yes if you had asked to cancel the order they would have but in my experience it would have taken about a week just to get that acknowledgement.
Old Mar 31, 2010, 04:44 AM
Ron W3FJW is offline
Find More Posts by Ron W3FJW
Registered User
Ron W3FJW's Avatar
A message from Jason at HK.

Hi guys.
We're picking and packing items now and Ricky is back on Live-Chat.
Email queue is almost down to around 800 emails but the live chat is still flooded.
Almost all enquiries are regarding the order delay which is attributed to the warehouse move.

Moving warehouse was a mammoth task which took as 5 days in total and over 70 staff to get it done.
We have almost solved all product location issues and the computer systems are up and running.

Thanks to everyone who patiently waited while we made the move. We will reward your patience with increased product variety, stock levels and faster dispatch times!

Jason
Old Apr 09, 2010, 11:57 PM
97sfeclipse is offline
Find More Posts by 97sfeclipse
Registered User
Yea, I paid for the express shipping 6 days ago to get it here asap and it was just shipped today. If I had known I would have ordered from stateside with the extra shipping price. T
Old Apr 15, 2010, 12:54 PM
cactus is offline
Find More Posts by cactus
Registered User
Are they still backed up from the move? I ordered on 4/8 and it's still showing as "processing." Usually when I pay for EMS it goes to shipping status within 3-4 days, but never this long.
Old Apr 15, 2010, 01:53 PM
Kilowatts is offline
Find More Posts by Kilowatts
Registered User
Guys, give HK a chance to make things good.

It's no easy task to move a warehouse and get the shipping & receiving systems set up, plus all the computers systems, and all the other equipment necessary.

I'm surprized it didn't take them longer, I'm sure they will be processing those orders as soon as possible.
Old Apr 15, 2010, 02:51 PM
WAGliderGuy is offline
Find More Posts by WAGliderGuy
Airliner Builder
WAGliderGuy's Avatar
I have an order I placed 2 weeks ago and shipped about a week ago. It should leave Hong Kong today.

Three weeks ago I placed a diffrent order for a motor, ESC and a Rhino battery. The motor and battery are well in stock but the ESC, when I order displayed 19 left but I guess they didn't get in my box in time because it is still processing. Oh well, the ESC should come in stock again soon.
Old Apr 15, 2010, 03:10 PM
J328 is online now
Find More Posts by J328
Registered User
Why pay for "express shipping" if is going to take them a week to even get it out of the warehouse??????
Old Apr 15, 2010, 03:33 PM
cactus is offline
Find More Posts by cactus
Registered User
Quote:
Originally Posted by hs748 View Post
Why pay for "express shipping" if is going to take them a week to even get it out of the warehouse??????
Main reason I do is once it has gone to a status of Shipping, its less than a week to my door, otherwise it is several weeks. No control over how fast they pack a box....
Old Apr 15, 2010, 03:35 PM
cactus is offline
Find More Posts by cactus
Registered User
Quote:
Originally Posted by Kilowatts View Post
Guys, give HK a chance to make things good.

It's no easy task to move a warehouse and get the shipping & receiving systems set up, plus all the computers systems, and all the other equipment necessary.

I'm surprized it didn't take them longer, I'm sure they will be processing those orders as soon as possible.
I agree, I will continue to be a HK customer even if I have to wait longer to get affordable batteries!


Thread Tools

Similar Threads
Category Thread Thread Starter Forum Replies Last Post
Discussion Hobby King's F15 Foam EDF DonQ8401 Foamy EDFs 27 May 14, 2010 10:50 PM
Discussion qustion about DLE and DLA engines from Hobby king nitrobass180 Engines 5 May 05, 2010 10:35 AM
Discussion Hobby King T-rex 450 knock off.. Myron Electric Heli Talk 1 Feb 25, 2010 09:20 PM
Discussion Hobby City/ Hobby King FPV setup- thoughts? Smokescreen38 FPV Talk 6 Oct 23, 2009 05:27 AM
Discussion Hobby King Hobby City MIG 15 7car7 Foamy EDFs 5 Oct 15, 2009 07:43 PM