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Horizon Hobby Support
I know I may get chastised for this from all of the people who would follow HH to heck and back, but I think people should know this.
A while ago (2 months or so), I sent in a Spektrum Dx6i, Spektrum ar6100e, and an E-flite Blade MCX to be repaired. My Spektrum Dx6i was exceptionally low quality. It had never been abused by any stretch of the imagination, but 3 months after I took it out of its box, the throttle trim broke. I fly electric so I decided not to send it in because I don't use the throttle trim. Nine months after that, the aileron trims broke. All of my planes were trimmed already so once again, I decided not to send it in. Finally, The elevator trims broke along with the antenna (the antenna breaking was my fault) so I sent it in along with an ar6100e and an MCX. They promptly fixed the transmitter, exchanged the ar6100e with a brand new ar6110e, and gave me a complementary ar6110. However, they did not send my MCX back. I contacted Horizon Hobby by e-mail shortly after my disappointment. I gave them the tracking code when they asked for it. They acknowledged receiving the package with the transmitter and receiver, but they didn't acknowledge finding an MCX in there. They told me to call them right after sending the package for some reason. I appreciate the prompt and friendly service they provided me but I do not appreciate the fact that they took my MCX. So here I am, minus one Blade MCX. |
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