Hobby King - Lousy Customer Support!? - RC Groups
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Apr 02, 2009, 11:29 AM
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N99JH's Avatar

Hobby King - Lousy Customer Support!?

I havec 3 pending orders with Hobby King. The first one is for a LiPo pack placed 3/24 when stock numbers where high - todate it is labeled "Not Available" on my account with them and numerous attempts to contact their Customer Support by email went un-answered. Second and Third orders were placed on 3/29 and both show as "Processing" which by now I assume stands for "SOL"! Again - no response from their Customer Support.
Does anyone else experiences this kind of lousy service? Anyway I can cancel the orders and get my money back? I tried to call their US 800 number - surprise, surprise - no answer!
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Apr 02, 2009, 03:48 PM
Registered User
What else is new.. Try posting on their community fora. There used to be one for customer unservice.

If everything else fails, I suppose you can cancel payment via your CC.
Apr 02, 2009, 06:06 PM
Registered User
imgumby's Avatar
They seem to be fairly responsive here .... https://www.hobbycity.com/hobbycity/...pics.asp?FID=5

Not real time chat responsive but give it a day or so and they seem to get right on it ...make sure you include your order # in your post so they know who you are and what you want..
hope this helps
Apr 02, 2009, 08:28 PM
Well, now that you know ...
Bigster's Avatar
Mine is also "processing". I read something that the warehouse is backed up. I bet it's all the people getting ready for spring flying. Like me.
Apr 02, 2009, 09:03 PM
↓↘→ + (punch)
theKM's Avatar
these products so not have good customer support bundled into their price. If you spend a few dollars on customer support, you may get happier experiences.
Apr 04, 2009, 01:01 PM
Wind blows
Laggard's Avatar
Ordered a single 2200 3s pack from HK. Got it roughly 2.5 weeks later AND they included a very nice Turnigy neck strap!
Go Hobby King!!
Apr 06, 2009, 10:43 AM
Registered User
I've had very good luck with HobbyCity customer service. Real-time chat worked fine.

There have been lots of reports of orders sitting in "processing" status for a long time -- a week or more. That has happened to me. Best recommendation for HC orders is to not expect rapid delivery. Order well in advance of your actual needs, and be patient.
Apr 08, 2009, 04:20 PM
Registered User
Eventually, and I mean eventually the situation will be taken care of.

They are a reputable company with low prices and a level of service below your local hobby shop.

It took 3 months to get some faulty items replaced,bit they were replaced.

I have also had orders appear in a week.

My best advice is order way ahead of need and get a couple extras.

You can't beat the value of most of there products and the service is getting better.
Apr 09, 2009, 06:38 PM
Registered User
Dennis Everett's Avatar
I too have had pretty good luck with them , i just WISH you could make returns to the US warehouse , a lot of people give this as the reason for not buying from them..................
Apr 09, 2009, 10:51 PM
Registered User
Ranfred Radius's Avatar
9er Juliet Hotel is right! I placed an order withe Hobby City or Hobby King, or whatever they call themselves a month ago. They charged $260.00 to my card and I have not received anything! I call the 800 number and it just rings and rings. emailing them does not produce any results either! You get an automated response back stating the "due to the large volume of emails, It may take several days for a reply! Gee, I wonder what all the emails are about!?
Apr 10, 2009, 04:26 PM
Registered User
Copied from the HC web site:

Easter Holiday Office Hours 10/04/2009
Our office will be closed on the following days;
10,11,12 and 13th of April.
Our warehouse will be operating normally during this period, however parcels will not be shipped until the 14th and 15th of April.
We apologise for any delays caused.
Feb 19, 2011, 11:59 AM
Go Fly Something!!
dlt2859's Avatar
I purchased a HK-010 Watt Meter in Dec '10. I received it within a few days. I plugged in a 3s LiPo pack to see the % of charge. I smelled something burning. I instantly unplugged the battery.

After a day or so I opened the meter to see what had actually happened and was amazed to see that the circuit board had shorted out to the metal case!!!

I sent a very nicely worded email to Customer Service and received an equally courteous reply the next day. Then it went downhill rapidly. They wanted me to ship an $18.99 item halfway around the world on my dime. So they could determine if I was at fault or not.

We exchanged 22 emails before I got so frustrated I had to call my credit card company to see if they could intervene. Well indeed they did! It turns out I pay a small amount every month for a service plan covering ANYTHING I purchase using their credit card!! I was immediately refunded my $18.99 and the same amount was subtracted from HK as well. So I got my money back and so did MasterCard.

Needless to say I will no longer do business with HK.

Through all of this the emails got more antagonistic and I was made to feel like a fool. And that somehow I was at fault and trying to pull one over on HK.

If anyone would like to see the emails drop me a private message with your return email and I will be glad to send them to you.

AMA 384859
Feb 20, 2011, 08:41 AM
lurking in the HOLE :)
KCV6's Avatar
As per my comment on your other post you have apended to an old post you dragged up. This post was last commented on Apr 11 2009? Shame I can't read what you have said as you made my ignore list for that one.

Are the CS reps names in quotes again to higlite the good cop bad cop theory?

Might I suggest in future when dealing with online vendors you read their FAQ and T's & C's and then make a choice that best suits your needs. This saves a whole lot of angst and leaves far more time for enjoyment. Best of luck with your exploits

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