I posted this here and I'm not trying to ruffle feathers, but I have been buying from Hobby King (HK) for about a year now and this Christmas gift issue is beyond me and I am asking for help and/or advise from my fellow aero modelers...
Long story short, I purchased a Balsa Neuport (800mm) as a gift for my son, who also flys...
I did the usual paypal transaction and waited patiently for the plane coming from the "USA Warehouse".
The Box arrived (Dec 23rd) and I knew we had an issue, so much so I grabbed my camera before I even grabbed the scissors, never a good sign
I opened the box and I discovered the fuselage was crushed during shipping... No Merry Christmas aparently....
I calmly wrote the Customer Service folks at HK and the chain of emails back and forth I am simply trying to ask for:
A) A replacement Fuselage or,
B) A credit for the purchase Price to buy a replacement fuse (if available) or,
C) A return Authorization form with a shipping label to return the kit and when received and replacement plane to replace it...
All HK wants to do is give me a "$5.00" credit for the damage?! I'm at my witts end and I need some help... Below is the email chain...
HK 1st Reply:
Matthew, Dec 24 14:39 (HKT):
Hi Dwight ,
Thanks for contacting the HobbyKing Support Team.
We are sorry to know that one of items from your order #2005812406 seems damaged arrival. To open claim file for you, please send us photos to show
1) Laid out all
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