I just have to mention it because it absolutely beggars belief.
I tried to get hold of Carl Goldberg Models after I surfed their web page and found out that it was possible to get a replacement canopy for the Sophisticated Lady glider.
(Long story short: I framed up my SL back in
1991 when I was living in St. Louis. The plane has never been covered and has somehow survived 5 cross-country moves in the interim. However, the vac-form canopy succumbed to storage heat. I started to make a plug for either a lay-up or vac-form replacement but never got it shaped properly.)
Problem one: no on-line ordering. But, looky! A contact number.
Problem two: nobody ever answers the contact number. But, looky! An e-mail contact.
So, I send off an e-mail requesting a contact for ordering the part.
Two weeks later. . .
I get an e-mail with an attachment from CG: "Please provide address and CC number information."
Uh. . .okay.
I look at the invoice just enough to see that they had the right part number and then print it out. Why print it out? So I can write my new address and CC number on the "invoice" and fax it back to them because there's no way in hell I'm sending my CC number to them via e-mail.
Grab the print, sit down at my desk, and commence to practicing my good penmanship. It's at this point in time (and just before I write down my CC number) that I notice the shipping charge.
$12.99.
For an $11.99 canopy set (already
...Continue Reading