Alert UPDATED -- Futaba 6EX and 7C Serivce Advisory

[Silent-AV8R]

Originally Posted by PeteB

Are you a lawyer? If not, can you please refrain from providing legal advice for which you are not qualified nor legally authorized to do.

I did no such thing. Stated a simple fact as detailed in the AMA membership manual. But I am so weary of this crap. You people will argue if the sun rises.

I'm done. I'll wait for Futaba to finish their analysis and to provide a remedy. Of course, all you experts will then argue endlessly about if the people who designed and manufacture the thing are to be trusted, but Oh Well. Since of course, the unknown masses on the Net know far more than these evil people possibly can.

Wearisome.

[village_idiot]

The sun does not rise, it is always there and we move around it

[vintage1]

Never confuse mathematical convenience with Reality.

Or legal convenience for that matter.

BTW AFAIAW negligence does not consist of not acting on what you don't know, but willfully neglecting what you DO know.

A friend was involved in a LONG legal case over the brain damage of her now dead son, in a hospital..

The doctors were not held to be negligent, because despite her pleas, no one came to attend to him until the damage had already happened.

Therfore no one knew, and no one could be held responsible. (UK law anyway).

[vintage1]

Originally Posted by Silent-AV8R

I'm done. I'll wait for Futaba to finish their analysis and to provide a remedy. Of course, all you experts will then argue endlessly about if the people who designed and manufacture the thing are to be trusted, but Oh Well. Since of course, the unknown masses on the Net know far more than these evil people possibly can.

Wearisome.

Now don't twist what is being said. Have you ever heard the phrase "Cui bono?"

If not, look it up, and, in the light of the commercial and legal pressures on Futaba, in a frantically litigious country, ask yourself who is likely to be able to speak with more freedom and disinterest on this matter, Futaba or 'the armchair experts'

And consider the FAINT possibility, that what Futaba say in a public advisory, and what they KNOW, and what they SUSPECT are very very different things, for the above reasons.

There are severe market/commercial implications to this. There are also small, but potentially bad legal implications. Futaba cannot say nothing, or if things go badly awry they would be guilty of something legally suable against. They don't want to say more than they are absolutely sure about and if possible MUCH less.

From my perspective it seems that all the 2.4Ghz systems on the market are less than perfect.

Which is fine, because in due course they will all be better.

As long as we keep bitchin' and moanin' about the shortcomings, rather than glossing over it with 'big brother knows best' type anodynes.

[Silent-AV8R]

Originally Posted by vintage1

If not, look it up, and, in the light of the commercial and legal pressures on Futaba, in a frantically litigious country, ask yourself who is likely to be able to speak with more freedom and disinterest on this matter, Futaba or 'the armchair experts'

I can turn that around and ask, who might actually know more about what is going on, Futaba or the "Internet Experts"?

And certainly, Futaba, or any other company will be circumspect about what they say publicly. But I see that as being driven by the desire to get it right and only act when they know what the cause is and what to do about it.

Oh well. I do agree that there are no perfect systems out there and also that in the end all will be better as time goes by.

BTW - I did look it up. Thanks for the Latin lesson.

[draftman1]

ok here are the results, TX1 and TX3 will operate 3 out of the four recievers I have, tx2 and rec 2 are working fine, not recieving other signals or trans signals to the others. so 1 and 3 have been zeroed out, some how???? I called futaba service, tech was very helpful. I have to send in both tx's for reprograming, they sent a ups call tag and I gust gotta get them to them. the tech sounded like they knew what problem was and was very eager to get the problem sraightend out. he told me when they are reprogramed that this would never happen again. I dont know how they can guarentee that but I will give it another shot. thank you for the info and help Andy

[sweetpea]

If that last part is true.........

That is wonderful news. And a sticker saying so would be great!

Rumorville says that Futaba is supposed to announce more in the next few days (maybe the perm fix is part of the announcement)

[Daemon]

Thanks for the confirmation. Your results were as I expected.
The fact that 2 of your 3 Tx's were broken is pretty ominous.
Were they all bought at the same time, or at different times?

Presumably the firmware fix for the power on-off cycle problem is
to somehow prevent it from starting the EEPROM write that's
getting corrupted shortly after startup. I seem to recall someone (maybe
GrayUK in the RCU thread) saying he'd heard something to that
effect, from his source (same one that gave him the detailed timing info).

That assumes of course that it's the only way that the firmware gets corrupted.

ian

[mrm1]

At the top of this thread on each page in my browser I find this line

"This thread is privately moderated by krysta, who may elect to delete unwanted replies. "

Does everyone have this? What does it mean? Maybe I am mistaken.

It looks like this.

[Daemon]

It means exactly what it says. That krysta started the thread
so krysta can choose to delete replies within the thread, or close
the thread all together. We all see it, it's normal.

ian

[mrm1]

Thats what I thought. I was getting PMs to the contrary. Since Krysta posted the advisory, is it safe to assume that person is connected to Futaba?

[Daemon]

You'll occasionally see Krysta use this signature
Sincerely,
Krysta
Product Development & Support Specialist
Futaba Service Center USA

So yes, I'd say that's safe to assume.

ian

[Gandalf_Sr]

Originally Posted by draftman1

ok here are the results, TX1 and TX3 will operate 3 out of the four recievers I have, tx2 and rec 2 are working fine, not recieving other signals or trans signals to the others. so 1 and 3 have been zeroed out, some how???? I called futaba service, tech was very helpful. I have to send in both tx's for reprograming, they sent a ups call tag and I gust gotta get them to them. the tech sounded like they knew what problem was and was very eager to get the problem sraightend out. he told me when they are reprogramed that this would never happen again. I dont know how they can guarentee that but I will give it another shot. thank you for the info and help Andy

Rats! I need to call em too, I fear that waiting for them to reply to my email may be like waiting for a pork chop at a Jewish wedding!

[krysta]

Originally Posted by mrm1

At the top of this thread on each page in my browser I find this line

"This thread is privately moderated by krysta, who may elect to delete unwanted replies. "

Does everyone have this? What does it mean? Maybe I am mistaken.

It looks like this.

mrm1,

I am the Product Development & Support Specialist for the Futaba Service Center here in the US. I work IN the Service Center itself.

I started this post as a way to inform our customers of a situation, not to start this type of discussion from people who have their own ideas on how Futaba should handle this situation.

I am now closing this thread, if you would like to start your own, feel free to do so.

Please EVERYONE, you must realize that Futaba is working on this diligently and when they find the best solution for everyone, they will inform the public.


Sincerely,
Krysta
Product Development & Support Specialist
Futaba Service Center USA



Please see a copy of this posting from my boss from another forum:


Let me see......the first reports of ANY difficulty came in AFTER the FIRST OF THIS YEAR! Less than three weeks have elapsed and we're telling everybody that a solution is being worked on by Futaba, us, and the other Futaba service centers. Yet the tone from many, many emails and forum posts is that nobody cares about getting things properly-done for the owners of affected systems. We believe that everybody involved has been working very hard on this. If people believe, because we cannot yet give firm, "concrete" answers, that we don't care about the difficulty, and will not be trying particularly-hard to find a solution....well, we'll just say that they're terribly misguided.

WE UNDERSTAND the gravity of this difficulty. Just because we cannot instantly give a solid solution, people are saying that we are looking for an "easy out". We are not! Futaba is working on a solution that will leave everybody confident in the integrity of the radio link between transmitter and receiver. As soon as more information is available, it will be released.

_____________________________

Bill Baxter, Manager Hobby Services/Futaba Service/North America
3002 N. Apollo Dr. Ste. 1 Champaign, IL 61822 USA
Service Phone: 217 398-0007
Email: hobbyservices@hobbico.com