Toll Free USA/Canada Support > 1-800-607-5803

Anthony Hand · Oct 07, 2007, 03:29 AM

Our new toll-free USA support number;
1-800-607-5803

For other countries, please click here:
http://www.hobbycity.com/UNITEDHOBBI..._contactUs.asp

vhoward1122 · Oct 07, 2007, 12:38 PM

Thanks for this. Is this still for the Hong Kong business hours? Or does this number go to the USA warranty service center?

Anthony Hand · Oct 07, 2007, 08:22 PM

Please check the contact page for opening hours.
We will be extending working shifts to compensate for the time difference.

gbx2020 · Jan 23, 2008, 09:16 PM

I dialed the 1-800-607-5803 number and received a recorded message that the call could not be completed. Has Hobbycity changed the number?

gbx2020 · Jan 30, 2008, 09:47 PM

Several days later, I was able to get through to Hobby City after about a 5 or 6 trys. The lady that answered was very polite. Her only advise was to send a email to support describing the problem. I received the following response to my email:

[i]Dear sir,
Thank you for your mail.

If you believe your item to be faulty or incorrect, you can send it back to us for inspection and replacement.
Please click below to send the item back to us.
www.hobbycity.com/support.asp.

Thank you for having patience and understanding

If you have any query please let us know..

Best Regards,
Afreen
Customer Support
United hobbies.com

Dear Afreen,

I am puzzled by your response to my e-mail.

Your FAQ state that one must send photos of the items that are incorrect when one e-mails support. I complied with the requirement and attached photos clearly showing that the mounting kit was incorrect. If there is any question about this, it would seem appropriate to verify the fact with one of your technical people. The idea of sending the entire order back seems at best foolish and a waste of shipping costs.

The referenced web site (www.hobbycity.com/support.asp) states that you do not have a product return address for the United States and Canada. This is problematic since I live in the US.

I look forward to your insights in resolving this matter.[/I]

It has been 4 days since my reply to their email. It would appear that the buyer must take into consideration that if anything goes wrong with an order, the buyer assumes all the risk.

MUTDOG · Feb 04, 2008, 01:24 AM

Quote:

Originally Posted by gbx2020

It has been 4 days since my reply to their email. It would appear that the buyer must take into consideration that if anything goes wrong with an order, the buyer assumes all the risk.

Indeed

f86esabre · Mar 20, 2008, 01:21 AM

Is there any way to get ahold of this guy to let him know about problems with his company?
Steve jahn

frieslander · Mar 23, 2008, 09:10 PM

My charger was ordered on March 19 and paid for right away with Pay Pal so why is the status saying reserved? If it was out of stock the web page should have said so.

Is this company for real?

vhoward1122 · Mar 23, 2008, 10:09 PM

If it says reserved, then it is/was in stock and one is reserved for you. However, they have turtles and rabbits working for them. You take a chance whether a turtle or rabbit gets assigned your order. I have ordered many times from HC. Sometimes my item gets shipped out within 24 hours, other times it take them 6 days to ship it.

frieslander · Mar 24, 2008, 04:25 AM

I guess in that case these people are not interested in their customers,. I double checked and actually my order was placed on March 15 not March 19.

This is my first order from them amd will also be my last. I expect my order to be as prompt as mmy payment to them. I think this company is similar to an E-bayer and there is just one or 2 people running it.

Anthony Hand must just be a made-up name, can't be real. Must be as bad as State Line Hobbies.

I have no confidence in a anyone that does bussiness this way.

robert53 · Mar 24, 2008, 10:57 AM

I've been calling that number for a week at all hours. The phone is answered after too many rings. It beeps a few times and hangs up on me. Sending you a PM Anthony Hand

Robert

robert53 · Mar 24, 2008, 10:58 AM

Now that makes me confident. He doesn't accept emails nor PM's from us on Rcgroups.

frieslander · Mar 24, 2008, 11:16 AM

Aout time the administrators of this group took notice and warn him and then ban him if he does not respond.

Of course knowing this group, the income loss may be too great for them to do that.

Administrators, tell me I am wrong.

robert53 · Mar 24, 2008, 04:09 PM

Quote:

Originally Posted by frieslander

Aout time the administrators of this group took notice and warn him and then ban him if he does not respond.

Of course knowing this group, the income loss may be too great for them to do that.

Administrators, tell me I am wrong.

He's supposed to be available?

frieslander · Mar 24, 2008, 04:26 PM

Has to be hiding somewhere and since he advertises on this group the admins should be able to get to him whomever he is, maybe Darth Vader.

Oct 07, 2007, 03:29 AM	#1
Anthony Hand hobbycity.com Join Date: Jul 2007 Location: Evil China Posts: 242	Toll Free USA/Canada Support > 1-800-607-5803 Our new toll-free USA support number; 1-800-607-5803 For other countries, please click here: http://www.hobbycity.com/UNITEDHOBBI..._contactUs.asp Last edited by Anthony Hand; Oct 07, 2007 at 05:26 AM.

Jan 23, 2008, 09:16 PM	#4
gbx2020 Registered User Join Date: Jan 2005 Posts: 2	Not Working I dialed the 1-800-607-5803 number and received a recorded message that the call could not be completed. Has Hobbycity changed the number?

Jan 30, 2008, 09:47 PM	#5
gbx2020 Registered User Join Date: Jan 2005 Posts: 2	Lesson Learned Several days later, I was able to get through to Hobby City after about a 5 or 6 trys. The lady that answered was very polite. Her only advise was to send a email to support describing the problem. I received the following response to my email: [i]Dear sir, Thank you for your mail. If you believe your item to be faulty or incorrect, you can send it back to us for inspection and replacement. Please click below to send the item back to us. www.hobbycity.com/support.asp. Thank you for having patience and understanding If you have any query please let us know.. Best Regards, Afreen Customer Support United hobbies.com Dear Afreen, I am puzzled by your response to my e-mail. Your FAQ state that one must send photos of the items that are incorrect when one e-mails support. I complied with the requirement and attached photos clearly showing that the mounting kit was incorrect. If there is any question about this, it would seem appropriate to verify the fact with one of your technical people. The idea of sending the entire order back seems at best foolish and a waste of shipping costs. The referenced web site (www.hobbycity.com/support.asp) states that you do not have a product return address for the United States and Canada. This is problematic since I live in the US. I look forward to your insights in resolving this matter.[/I] It has been 4 days since my reply to their email. It would appear that the buyer must take into consideration that if anything goes wrong with an order, the buyer assumes all the risk.

Mar 20, 2008, 01:21 AM	#7
f86esabre I'm just here to fly Join Date: Jun 2007 Location: Sarasota,Florida Posts: 905	Where is Anthony Hand? Is there any way to get ahold of this guy to let him know about problems with his company? Steve jahn

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Oct 07, 2007, 12:38 PM	#2
vhoward1122 Registered User Join Date: Sep 2006 Location: North Bend, OR Posts: 1,428	Thanks for this. Is this still for the Hong Kong business hours? Or does this number go to the USA warranty service center?

Oct 07, 2007, 08:22 PM	#3
Anthony Hand hobbycity.com Join Date: Jul 2007 Location: Evil China Posts: 242	Please check the contact page for opening hours. We will be extending working shifts to compensate for the time difference.

Mar 23, 2008, 09:10 PM	#8
frieslander Tri C Member and Proud Of It! Join Date: Dec 2007 Location: Woodstock, Ontario, Canada Posts: 1,911	My charger was ordered on March 19 and paid for right away with Pay Pal so why is the status saying reserved? If it was out of stock the web page should have said so. Is this company for real?

Mar 23, 2008, 10:09 PM	#9
vhoward1122 Registered User Join Date: Sep 2006 Location: North Bend, OR Posts: 1,428	If it says reserved, then it is/was in stock and one is reserved for you. However, they have turtles and rabbits working for them. You take a chance whether a turtle or rabbit gets assigned your order. I have ordered many times from HC. Sometimes my item gets shipped out within 24 hours, other times it take them 6 days to ship it.

Mar 24, 2008, 04:25 AM	#10
frieslander Tri C Member and Proud Of It! Join Date: Dec 2007 Location: Woodstock, Ontario, Canada Posts: 1,911	I guess in that case these people are not interested in their customers,. I double checked and actually my order was placed on March 15 not March 19. This is my first order from them amd will also be my last. I expect my order to be as prompt as mmy payment to them. I think this company is similar to an E-bayer and there is just one or 2 people running it. Anthony Hand must just be a made-up name, can't be real. Must be as bad as State Line Hobbies. I have no confidence in a anyone that does bussiness this way.

Mar 24, 2008, 10:57 AM	#11
robert53 Retired, NW Alabama Join Date: Jan 2006 Location: Alabama Posts: 153	I've been calling that number for a week at all hours. The phone is answered after too many rings. It beeps a few times and hangs up on me. Sending you a PM Anthony Hand Robert

Mar 24, 2008, 10:58 AM	#12
robert53 Retired, NW Alabama Join Date: Jan 2006 Location: Alabama Posts: 153	Now that makes me confident. He doesn't accept emails nor PM's from us on Rcgroups.

Mar 24, 2008, 11:16 AM	#13
frieslander Tri C Member and Proud Of It! Join Date: Dec 2007 Location: Woodstock, Ontario, Canada Posts: 1,911	Aout time the administrators of this group took notice and warn him and then ban him if he does not respond. Of course knowing this group, the income loss may be too great for them to do that. Administrators, tell me I am wrong.

Mar 24, 2008, 04:26 PM	#15
frieslander Tri C Member and Proud Of It! Join Date: Dec 2007 Location: Woodstock, Ontario, Canada Posts: 1,911	Has to be hiding somewhere and since he advertises on this group the admins should be able to get to him whomever he is, maybe Darth Vader.