Well the first 3 or 4 orders went well.

Then came the problem.

Placed a bigger order this time around, $170 worth of goodies.

Had a problem with placing the order, ended up paying with Pay Pal as usual.

PROBLEM: They say my order is "canceled" for non-payment. I paid them the following day as they instructed me to do via Pay Pal.

I have sent them Payment confirmation from Pay Pal on 4 separate occassions now.

They simply will NOT RESPOND to my emails.

The Pay Pal Payment absolutely shows them as the receipient, has the order number and my customer ID see below.

Can anyone offer any suggestions on how to get them to respond?

Any recourse or am I just out my $170??





Dear tom costa,

This email confirms that you have paid hexTronik Limited (support@unitedhobbies.com) $170.83 USD using PayPal.


Payment Details

Transaction ID: 9YX63434E92627148
Item Price: $170.83 USD
Total: $170.83 USD
Item/Product Name: Unitedhobbies Products
Item/Product Number: 10712-Manual Website Payment from customer:23002836-Comment:
Invoice ID: 10712
Buyer: tom costa


Business Information

Business: hexTronik Limited
Contact E-Mail: support@unitedhobbies.com


Your Confirmed Address


Shipping Info: tom costa
6832 coventry drive



If you have questions about the shipping and tracking of your purchased item or service, please contact hexTronik Limited at support@unitedhobbies.com.


--------------------------------------------------------------------------------

Thank you for using PayPal!
The PayPal Team

Your monthly account statement is available anytime; just log in to your account at https://www.paypal.com/us/HISTORY. To correct any errors, please contact us through our Help Center at https://www.paypal.com/us/HELP.

I think you'd get a chance to get a reply from them if you posted that here...

http://www.rcgroups.com/united-hobbies-441/

Could it be that they were shut down for Chinese New Year? We couldn't get anything from our Asian factory for a week.
Good Luck
Dave Morris

Try Giving them a call at their number 085-235860327 and talk to Janice. Also confirm the order number.

I placed an order worth $180 two weeks ago but paid them just last friday via paypal...mine didnt get cancelled. They say it will ship on Wednesday.

Thanks for all the ideas on how to reach them.



I filed a complaint with Pay Pal and had a refund from United Hobbies within 1.5 hours!!


I'm just bummed I didn't get my goodies.

Think I'll wait a few days and send another order in to them.

Thanks again everyone.

Originally Posted by costath

Think I'll wait a few days and send another order in to them.

What?!

Problems can occure anywhere anytime. Just to bad they did not respond quickly......

Originally Posted by costath

Think I'll wait a few days and send another order in to them.

Somehow that just doesn't sound right to me.

Originally Posted by Tadango

Problems can occure anywhere anytime. Just to bad they did not respond quickly......

As mentioned on their website, they were closed due to Chinese New Year. I suppose they are really busy with the orders and emails that were sent during that time.

Did you place your order and send them e-mails during their holidays?

Issue has been resolved thru the help of Pay Pal.

Order was placed several days before their holiday.

My emails were sent 2 to 4 days AFTER they returned from the festivities.

FACT is they refused to respond to my emails.

FACT is they refunded my money within 1.5 hours of the dispute being filed with Pay Pal.

They are growing and I can understand SNAFU's. I cannot understand refusing to respond to repeated emails.

Conclusion, No Harm, No foul.

Case Closed.

I have placed a new order.

Moving On. . . .

Originally Posted by davem452

Could it be that they were shut down for Chinese New Year? We couldn't get anything from our Asian factory for a week.
Good Luck
Dave Morris

lol

Had a similar experience with Paypal and UH.

Paid at time of order.

Paypal said paid but UH order status sat at waiting for payment for 5 days.

Suddenly shifted to paid and all went ahead as usual, items dispatched the next day.

I think it must be a very manual system with updates when time allows.

At least I know what is happening or not happening. A few others I buy from goes; send order, pay, payment sometimes acknowledged, goods arrive several days to weeks later. Really feel left in the dark , not even a simple e-mail of goods posted.

The best is TAIWA, acknowledgements, even send a pic of goods sent and a pic of the postal pack etc. Sometimes they even slip in a small gift.

Originally Posted by Magrat

The best is TAIWA, acknowledgements, even send a pic of goods sent and a pic of the postal pack etc. Sometimes they even slip in a small gift.

I am a little confused by this statement. What is TAIWA?

Sorry, wouldn't mean much to non-aussies.

Taiwa = http://www.wattsuprc.com.au/index.asp

We often get full capital letter emails on Sunday evenings (read on Mondays) from customers who paid with a paypal email address which doesnt corellate with what is in the account settings.
From what we can tell, the payment was made manually, and the database had no way of matching the two emails.

Costa.
Nobody refuses to respond to emails. In fact there is a penalty for our CSO if one email is left unanswered (and it IS checked weekly).
Check your spam settings, check your junk email folder...

Rgds
Admin/Support.

Originally Posted by costath

Issue has been resolved thru the help of Pay Pal.

Order was placed several days before their holiday.

My emails were sent 2 to 4 days AFTER they returned from the festivities.

FACT is they refused to respond to my emails.

FACT is they refunded my money within 1.5 hours of the dispute being filed with Pay Pal.

They are growing and I can understand SNAFU's. I cannot understand refusing to respond to repeated emails.

Conclusion, No Harm, No foul.

Case Closed.

I have placed a new order.

Moving On. . . .