Anyone used Hobbydirekt?

Matthew Allen · Jan 01, 2006, 01:18 PM

Hi,

I live in Luxembourg and I'm thinking of ordering an ARF from Germany. Have any of you dealt with this company?:

http://www.hobbydirekt.biz/

Could somebody who speaks German confirm that they have a €9.95 flat rate for shipping plus a 4% charge for using a credit card or Paypal. I would really appreciate confirmation of this, because with my (very) limited German I could have missed something. The shipping info is here:

http://www.hobbydirekt.biz/shop_cont...uage=de&coID=1

Thanks very much,
Matthew

wakumann · Jan 01, 2006, 03:19 PM

Quote:

Could somebody who speaks German confirm that they have a €9.95 flat rate for shipping plus a 4% charge for using a credit card or Paypal. I would really appreciate confirmation of this, because with my (very) limited German I could have missed something

Matthew,
not knowing this mail order company but

Quote:

Could somebody who speaks German confirm that they have a €9.95 flat rate for shipping plus a 4% charge for using a credit card or Paypal. I would really appreciate confirmation of this, because with my (very) limited German I could have missed something

exactly what they proposed on their page.

Cheers

Thomas

a well known and reliable mail order RC company is Hoellein.

Matthew Allen · Jan 01, 2006, 04:17 PM

Thanks Thomas! That was really helpful.

Hoellein have some really good deals, but I want someone who sells Hangar 9 ARFs.

Cheers,
Matthew

Matthew Allen · Jan 03, 2006, 06:49 PM

I ordered a Twist 3D from Hobbydirekt today. Their system is pretty smooth, and the shipping for the ARF (that's 2.2kg) really is €9.95 which seems very reasonable.

One note to anyone using them - don't hit the Edit button by dispatch method - you lose all the payment information you've just entered.

Now let's hope it arrives...

Matthew

comanche3 · Jan 14, 2006, 02:24 PM

You are right shipping is 9,95€ + 4% CreditCard fee or you order in advance payment. I allready ordered several times there and everything is really very nice priced

Matthew Allen · Jan 18, 2006, 02:42 PM

Quote:

Originally Posted by comanche3

You are right shipping is 9,95€ + 4% CreditCard fee or you order in advance payment. I allready ordered several times there and everything is really very nice priced

Thanks for confirmation.

My order hasn't come yet, but I'm not surprised as it said 2 weeks on the site, and I'm not sure if that was for delivery to their shop or to me. I expect they had to order it from their distributor.

Matthew

Matthew Allen · Feb 07, 2006, 02:11 PM

It finally came yesterday. Apparently the distributor was on holiday, though I still think a month and 2 days is a bit silly. OTOH, I probably couldn't have done better elsewhere.

Matthew

Slowhand_47 · Feb 23, 2006, 02:17 PM

Well, yes, I've just learned that reaction times of Hobbydirekt are slooooow... and customer service simply doesn't exist! An order I placed in November 2005 was delayed for three weeks without any notice, then I was told (after asking per email) that the model I wanted wasn't available. I then cancelled the model and the additionally ordered battery to get the rest of the stuff until xmas (a transmitter, receiver and two crystals). The packet arrived some days later, but to my surprise it included the battery (that I cancelled) and the crystals were for the wrong channel.

I complained about that and the shop owner replied immediately that he was sorry and that new crystals would be shipped immediately. Two weeks later I asked again and got no reply. After my next email I was told that the guys at MPX were on holidays, so the crystals were not available. On Feb. 1st, after some more unanswered emails, I was told that the crystals had now been shipped and everything was alright.

Well, until today nothing has arrived here, and the shop owner does not react on my emails any more. I still have that battery and two crystals lying aroung that I can't use because that channel is over-crowded at our local club. I'm really pissed, and I can't recommend that shop. S**t happens, everyone can have a bad day, so I don't blame him for messing up my order. But not reacting on a customer's complaints is absolutely no-go!

biber · Feb 23, 2006, 06:31 PM

Never heard of that shop before, seems to have not really a reputation at all (at least here in germany

).

biber

comanche3 · Mar 25, 2006, 02:22 PM

Just ordered Evo9 there. FANTASTIC PRICE ! 369€ !!! AND IT CAME IN 3 DAYS EVEN AS IT WAS INTERNATIONAL.
Great Shop.

@Slowhand: If you want service go to your local dealer, if you wnt good prices go hobbydirekt.biz

tann200 · Nov 01, 2006, 05:01 PM

i ordered 2 sets of hitec optic 6 transmitter sets, and have waited 2 days over a week now. No reply to my email, which i sent yesterday. Hope i'll get my stuff, based on the comments here. Anyone else recently done business with hobbydirekt?

comanche3 · Nov 15, 2006, 02:27 PM

I think you allready have your stuff, right ? But it isn´t fair to complain after one week if you don´t live in germany and also if you got now answer after just one day ???

tann200 · Nov 15, 2006, 03:14 PM

No i do not have the stuff yet, and thats the problem. I called my local post office yesterday and they didnt have the parcel yet. I will call them again tomorrow and ask whether it is there already. By the way comanche3, i did not get an answer in 2 weeks. And on the website the order status is still Waiting for Article. What would that tell you?

Seems like you are awfully obsessed with Hobbidirekt.biz, because all your posts are just a way to advertise this company.

hobbydirekt.de · Nov 16, 2006, 04:29 AM

Quote:

Originally Posted by tann200

i ordered 2 sets of hitec optic 6 transmitter sets, and have waited 2 days over a week now. No reply to my email, which i sent yesterday.

Please be a little fair and don´t start complaining about us after ONE WEEK and ONE E-MAIL NOT ANSWERED WITHIN ONE DAY !

You make so much "noise" about one international ground shipped packet, that didn´t arrive after 2 weeks. Is this really all ? If you really need those items that fast ask us about airmail or better buy those items in your nearest shop ! It´s just unfair to post here, start a new thread and then even attack one of our affiliate partners (comanche3) just for one order (that´s by the way secured via paypal)

Do you really think we won´t deliver you those items and will fly on holidays with your 300€ (which of course isn´t even possible due to paypal)or do you just want to create bad temper ?

Marco

thomask13 · Nov 16, 2006, 05:11 AM

Our club is nearly buy all stuff at hobbydirekt.de and the delivery time in germany is 1-3 days. If i order items not so famous it could take 5-6day. Look at the hobbydirekt prices.

Thomas

Jan 01, 2006, 01:18 PM	#1
Matthew Allen Formerly of mcba fame Join Date: Apr 2001 Location: Luxembourg Posts: 3,007	Anyone used Hobbydirekt? Hi, I live in Luxembourg and I'm thinking of ordering an ARF from Germany. Have any of you dealt with this company?: http://www.hobbydirekt.biz/ Could somebody who speaks German confirm that they have a €9.95 flat rate for shipping plus a 4% charge for using a credit card or Paypal. I would really appreciate confirmation of this, because with my (very) limited German I could have missed something. The shipping info is here: http://www.hobbydirekt.biz/shop_cont...uage=de&coID=1 Thanks very much, Matthew

Nov 15, 2006, 03:14 PM	#13
tann200 Registered User Join Date: Sep 2005 Location: Estonia Posts: 201	No i do not have the stuff yet, and thats the problem. I called my local post office yesterday and they didnt have the parcel yet. I will call them again tomorrow and ask whether it is there already. By the way comanche3, i did not get an answer in 2 weeks. And on the website the order status is still Waiting for Article. What would that tell you? Seems like you are awfully obsessed with Hobbidirekt.biz, because all your posts are just a way to advertise this company. Last edited by tann200; Nov 15, 2006 at 03:20 PM. Reason: Checking out Comanche3

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Jan 01, 2006, 04:17 PM	#3
Matthew Allen Formerly of mcba fame Join Date: Apr 2001 Location: Luxembourg Posts: 3,007	Thanks Thomas! That was really helpful. Hoellein have some really good deals, but I want someone who sells Hangar 9 ARFs. Cheers, Matthew

Jan 03, 2006, 06:49 PM	#4
Matthew Allen Formerly of mcba fame Join Date: Apr 2001 Location: Luxembourg Posts: 3,007	I ordered a Twist 3D from Hobbydirekt today. Their system is pretty smooth, and the shipping for the ARF (that's 2.2kg) really is €9.95 which seems very reasonable. One note to anyone using them - don't hit the Edit button by dispatch method - you lose all the payment information you've just entered. Now let's hope it arrives... Matthew

Jan 14, 2006, 02:24 PM	#5
comanche3 Registered User Join Date: Sep 2004 Posts: 13	You are right shipping is 9,95€ + 4% CreditCard fee or you order in advance payment. I allready ordered several times there and everything is really very nice priced

Feb 07, 2006, 02:11 PM	#7
Matthew Allen Formerly of mcba fame Join Date: Apr 2001 Location: Luxembourg Posts: 3,007	It finally came yesterday. Apparently the distributor was on holiday, though I still think a month and 2 days is a bit silly. OTOH, I probably couldn't have done better elsewhere. Matthew

Feb 23, 2006, 02:17 PM	#8
Slowhand_47 Registered User Join Date: Oct 2005 Location: Hessen, Germany Posts: 9	Well, yes, I've just learned that reaction times of Hobbydirekt are slooooow... and customer service simply doesn't exist! An order I placed in November 2005 was delayed for three weeks without any notice, then I was told (after asking per email) that the model I wanted wasn't available. I then cancelled the model and the additionally ordered battery to get the rest of the stuff until xmas (a transmitter, receiver and two crystals). The packet arrived some days later, but to my surprise it included the battery (that I cancelled) and the crystals were for the wrong channel. I complained about that and the shop owner replied immediately that he was sorry and that new crystals would be shipped immediately. Two weeks later I asked again and got no reply. After my next email I was told that the guys at MPX were on holidays, so the crystals were not available. On Feb. 1st, after some more unanswered emails, I was told that the crystals had now been shipped and everything was alright. Well, until today nothing has arrived here, and the shop owner does not react on my emails any more. I still have that battery and two crystals lying aroung that I can't use because that channel is over-crowded at our local club. I'm really pissed, and I can't recommend that shop. S**t happens, everyone can have a bad day, so I don't blame him for messing up my order. But not reacting on a customer's complaints is absolutely no-go!

Feb 23, 2006, 06:31 PM	#9
biber Needs brain lubrication Join Date: Dec 2004 Location: Aachen, very western Germany Posts: 1,118	Never heard of that shop before, seems to have not really a reputation at all (at least here in germany ). biber

Mar 25, 2006, 02:22 PM	#10
comanche3 Registered User Join Date: Sep 2004 Posts: 13	Just ordered Evo9 there. FANTASTIC PRICE ! 369€ !!! AND IT CAME IN 3 DAYS EVEN AS IT WAS INTERNATIONAL. Great Shop. @Slowhand: If you want service go to your local dealer, if you wnt good prices go hobbydirekt.biz

Nov 01, 2006, 05:01 PM	#11
tann200 Registered User Join Date: Sep 2005 Location: Estonia Posts: 201	i ordered 2 sets of hitec optic 6 transmitter sets, and have waited 2 days over a week now. No reply to my email, which i sent yesterday. Hope i'll get my stuff, based on the comments here. Anyone else recently done business with hobbydirekt?

Nov 15, 2006, 02:27 PM	#12
comanche3 Registered User Join Date: Sep 2004 Posts: 13	I think you allready have your stuff, right ? But it isn´t fair to complain after one week if you don´t live in germany and also if you got now answer after just one day ???

Nov 16, 2006, 05:11 AM	#15
thomask13 Registered User Join Date: Nov 2006 Posts: 2	Our club is nearly buy all stuff at hobbydirekt.de and the delivery time in germany is 1-3 days. If i order items not so famous it could take 5-6day. Look at the hobbydirekt prices. Thomas