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Old Apr 28, 2010, 07:05 PM
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?

Quote:
Originally Posted by Shadrack View Post
Thing is that by law, you can take things back to the reseller and they are required to handle the shipping, etc for you.
Difference here is that if you bought something that didn't work out of the box from Mike and the motley crew from eliminated, then they leave you hanging to deal with the mfc yourself.
You deal with Cellar Dweller, and they swap it on the spot for a replacement. In most cases Cellar Dweller is also cheaper, and if you mention eliminateds price, Cellar will ALWAYS beat it.
Was that not a special order ?
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Old Mar 12, 2011, 09:56 PM
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They did the same thing to me 2weeks ago over a Spartan boat.They just pointed at there receipt and said sorry all sales are final. 600.00 with batteries and all of it worthless. Mind you I have learned tons of info about boats from the other 300 upset Spartan owners and i have decided to join 10 forums and you tube to learn and complain... So as a new life goal it's been interesting. All i wanted was a refund but i guess wrecking a stores reputation for 60 years will have to do.
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Old Mar 13, 2011, 10:48 AM
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Quote:
Originally Posted by buda2006 View Post
Was that not a special order ?
No, no special order.
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Old Mar 17, 2011, 09:56 AM
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Originally Posted by ericwpg View Post
They did the same thing to me 2weeks ago over a Spartan boat.They just pointed at there receipt and said sorry all sales are final. 600.00 with batteries and all of it worthless. Mind you I have learned tons of info about boats from the other 300 upset Spartan owners and i have decided to join 10 forums and you tube to learn and complain... So as a new life goal it's been interesting. All i wanted was a refund but i guess wrecking a stores reputation for 60 years will have to do.
Dude when you came in looking at the spartan you asked me about and I said due to it just coming out we have not tested it, but traxxas has been good with all their products so they should not have a problem with it or if they due they should stand behind it.

I can no longer sell it as a new boat once you have taken it home and it has been taken out of the box.I do remember you asked me before you opened it and took it home and i said "all sales are final."

I also remember helping you out with your batteries you want to exchange as well when you came back to try to return the boat and i said no dice.

sorry if your upset
ryan
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Old Mar 17, 2011, 10:09 AM
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Hey, glad to see you responding on here buda, and your store has a lot of stock, but the problem is the way you guys take care of people.
Maybe not you, or some of the staff, but it is the attitude where you don't take care of the customer when they have a problem.
I have seen Cellar Dwellar take back stuff that was bought a year ago and make it right for the customer.
I have seen them fix stuff that was broken by the customer because they were just getting started and not charge them.
Kerri and his crew understand customer service.
They also understand return business.
I usually go to your store to check things out and see what is new because you guys have great stock and decent pricing, but really, if you have a problem, you guys leave the customer hanging and in this day and age of online stores, it is ALL about the service.
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Old Mar 22, 2011, 09:50 AM
Auctung! P-40!
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then shop at cellar dwellar. those fools (CD) don't know there elbows from
there . I've dealt with CD & Eliminator.

at CD I bought a .25sized GP P-40. told him I need an engine for it.
he sells me a .40 super tigre.. for a .25 plane.. why? more $$$
thats why. never mind its double the recomended size.
First time I went to Eliminator, I bought a Kyosho P-40. Laurie was very
helpful & cut me an awsome deal. I then bought a magnum 52 for it.
she gave me the sale price AFTER the sale price was over.

Later I got the TFGE P-40. again, same results. cept' this time I went
with the DLE20 engine. awesome service. they have my buisness and
I make sure to let my friends know to shop there. my friends were very
pleased & never went back to cellar dwellar.

bottom line is that IF you go into Eliminator or anyother store knowing
what you want, there will be no problems. there return policies are no
different then most other stores

Eliminator is honest & straight foward. if they don't know something, they'll
find out. unlike cellar dwellar.. CD just completely yah.
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Old Mar 22, 2011, 01:33 PM
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It is obvious you either work there or are getting something for free.
Why? Cause you are lying.
No way with the combined experience at CD that they would try to sell you a .40 for a .25. No reason.
More dollars? Do you understand how markup works? After profit is calculated, the more dollars would probably be 5 dollars.
Eliminator is no different? Eliminator, you are on your own with a problem.
Cellar Dwellar, pay for your own shipping, etc.
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Old Mar 22, 2011, 01:45 PM
Auctung! P-40!
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don't make me show you a pic... you'll look like an
a$$. still got the reciept somewhere too LOL. but go ahead, ask me. + I don't work for Eliminator.
nor do I get anything for free.
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Old Mar 22, 2011, 01:52 PM
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Then you should send Kerri an email about your bad experience at CD. His email is cdhobby@mts.net and if you want to impress me, communicate with him. Tell him that Kevin gave you his email address.
Post the reply that he gives you. Why would a picture make me look like an a$$? Funny how your experiences there don't synch with anyone else.
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Old Mar 22, 2011, 01:57 PM
Auctung! P-40!
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don't need to send an email. I just don't do buisness there anymore.

the pic would make you look like an a$$ becouse you said he would
never sell me that engine for that plane.

well he did. & I got the pics & thread link that asked about the engine he
sold me.

he wouldn't take the engine back. nice guy huh? lol.

next time think before you call me a liar LOL.
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Old Mar 22, 2011, 01:59 PM
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So you have kerri selling you the engine and not taking it back in pictures?
So mabye not a picture but a video might prove what you say.
I have known Kerri for years, so yeah, I do still think you are a liar.
You have proved nothing.
Look at the supporting messages on here about your favorite store.
Seems you stand alone on here.
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Old Mar 22, 2011, 02:14 PM
Auctung! P-40!
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actually AK-Models in Illinois is my favorite hobby store.

you said I work at Eliminator.. I don't easy to find out.
you said I get free stuff from them.. just smiles & advice.

Don't have to look @ my friend. didn't even
know about this thread until I started to search for easy-
tiger, then seen this.

ITS YOUR FAULT you don't know how to give anything the once over before you fly. LOL!
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Old Mar 22, 2011, 02:26 PM
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Oh yeah. My fault.
You jump on a thread and try to defend a store that EVERYONE knows treats people like crap.
You refused to prove your point. You showing a picture of yourself proves what...that Cellar Dwellar screwed you over? Don't think so.
Oh, just got off the phone with Kerri.
You are a liar.
The .25 is actually more expensive than the .40 that you listed.
Why would he try to give you an engine for that size plane? They have been doing planes longer than eliminator has been around, by probably 15 years at least.
He just told me that ABSOLUTELY if they had made a mistake they would have taken it back.
This guy took a defective wing back one year later after it was purchased. It was my kids plane.
Buy where you want, just don't slam stores without good reason. If you have all your info, post it, as Kerri said he would make it right if they made that mistake.
You want results, there you go.
Think you can get Eliminator to take back the crap they sold me?
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Old Mar 22, 2011, 02:37 PM
Auctung! P-40!
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oops.. its more expensive now. whoopie. still useless to me though.
they did make a mistake AND DID NOT TAKE IT BACK. period.

like I said, I don't care. I just don't do buisness with them. period.

slam stores without good reason.. me? say it ain't so. twice I dealt
with them, twice I got the run around. they have there customer base.
I ain't gonna convince anybody otherwise lol.

next time buy from tower. they'll take anything back. no questions asked.

continue on bashing E.
cheers.
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Old Mar 22, 2011, 02:42 PM
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Sure....they didn't take it back.
Ok P40D.
Sure.
No, you are right, you aren't going to convince anyone.
Not bashing E, actually tried to give their staff advice up above.
Glad to see them on here.
It is about the service.
Watched Mike lie to a customer and try to sell him a BRUSHED speed control for 90 dollars. This was in the last year. BRUSHED 25 amp speed controller. All because the poor guy didn't know anything about the product and was trying to fix his kids car or ski doo.
I was in there the other day and they have great stock and fair pricing, just lacking in the customer service.
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