Modelers in the San Fernando Valley beware. The New owners of the Hobby House, at Vanowen and White Oak in the Valley will not credit merchandise back against your Credit Cards. They will only offer Store Credit for Merchandise returned. In My case they sold me the wrong hardware for an AXI 2826/12, and will only provide Store Credit.

This is not the policy of the previous owner. It is not the Policy of Hobby People, nor with any other store I do business with here in the Valley. I’ll use up my store Credit, and that’s it. We all have alternative places to shop.

Jerry Krainock

Walk in, drop the merchandise off at the counter, take a picture with your digital camera, walk out, call your credit card issuer, and tell them you want to do a charge back. Tell them they sold you the wrong product and you returned it, now you want a refund. You have proof you returned it. The CC company will give you your money back.

you mean helihobby.com walk in store ??? they also have website ehousehobby.com?
right

Thats the policy for most hobby shops- encourages sales for them. If you had a business, would you rather give store credit, or money away?

I can almost understand not refunding for wrong purchase and offering store credit but when they screwed up like that!,that sucks , i had a similiar situation but unfortunately the shop ended up getting leveled, funny thing is, i got my 11 dollars back .

lowflyer101,

Big Jer said

Originally Posted by big jer

...The New owners of the Hobby House...

, he did not say it was HH nor do I believe he insinuates this. Or am I misunderstanding something here?

Jerry, Why don't you use your store credit to get the right hardware

He posted the same darn message in 3D Electric forum, probably others aswell????

thats ridiculous.

Isn't hobby house now owned by the heli-hobby guys? I thought they took it over, when Jay retired. Jay originally treated me like a jerk, when I was 12 or so going in there, asking for advice. he finally gave me some respect as I got older, or at least he realized I actually had money to burn...

Rhett

It may be good for the owner to only give out store credit for refunds but not if he doesn't have any customers left. Seems like a money making gimmick to me. I'd probably steer clear too.

Not only that but the charge back will cost them upwards of $30 or more.

I would give this info to your credit card company. I am sure they would take care of you.

Hey everyone,

Jay Replogle (I'm sure you guys know him) from the old Hobby House, Inc in the San Fernando valley, vanowen st. has his inventory online at http://www.hobbyhouseinc.com. I'm sure he would be glad to talk to all you rc plane guys/gals.

most credit card vendor processing agreements specify that any refund be made through their system