|Apr 16, 2002, 01:48 PM|
Now this is what i call Customer support
I bought a Mp Jet Gearbox from a online Home bassed buisness.( I found out after) Now when the gearbox got to me the center pion was not correct and was locking everything up. I phoned back to the place where i got it from and he said he would send out a replacement WHICH NEVER CAME. When i first got the gearbox ihad put the center pinion in upside down (Unbeknownst to me) and it would dpin because it was not fitting right. Anyways I phoned Hobby-lobby and talked to L.A. Johnston about it and he told me what was wrong. Which was the center pion was not at the right tolerances. A month after waiting for this pinion to come and never getting here i emailed L.A. and he rememberd who i was I asked him if i could buy a pinion or the 4 pinion set from him and his reply was.
"They are already in the Mail" Now i did NOT BUY this gearbox from Hobby-lobby! I have bought things from there in the past but not this particular time. All i can say is they now have a faithfull customer THANK YOU HOBBY-LOBBY and Mr. Johnston!
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