SMALL - espritmodel.com SMALL - Telemetry SMALL - Radio
Reply
Thread Tools
Old Feb 19, 2002, 09:58 PM
-Flight enthusiast_
gpeden's Avatar
Lake Louise, AB, Canada
Joined Feb 2000
3,567 Posts
Kontronik's great customer service!

Motormike was participating in a discussion on how to set up the SMILE controller and how the instructions might be improved, so while he was "in the room", on Feb. 1, I asked him:

"Mike, would you happen to know the size of the two bearings in the 600-18 motor? Mine arrived with the shield dented in against the bearings, preventing them from turning and having the motor shaft turn inside the bearing instead. I fixed it before the first flight, but the bearing is more open to the elements now. I would like to replace it before it fails."

To which he replied:

"Normally you can throw the original package on the floor and the motor got not be damaged. Do you
know how that happened?

Mail me your adress
mike@kontronik.com"

My intent was to order the bearings from BOCA, but...

Today an envelope arrived from Kontonik and enclosed were both end bells with bearings installed!

Thanks!

Glen
gpeden is offline Find More Posts by gpeden
Last edited by gpeden; Feb 19, 2002 at 10:42 PM.
Reply With Quote
Sign up now
to remove ads between posts
Old Feb 19, 2002, 10:06 PM
Elder Freak
Phoenix-IT's Avatar
Dallas Intl, Texas, United States
Joined Jul 2001
444 Posts
Way to go Glen! Good job Mike @ Kontronic!

Okay, since the motor isn't that much different... Looks like I'm buying the Kontronic - Kontronic combo instead of the Hacker/Schulze for the Logo 10!

Customer service rocks!
Chad
Phoenix-IT is offline Find More Posts by Phoenix-IT
Reply With Quote
Reply


Thread Tools

Similar Threads
Category Thread Thread Starter Forum Replies Last Post
Great customer service at NSP. Mr. Wiz Vendor Talk 0 Feb 03, 2003 10:10 AM
GREAT customer service from Hobby Lobby CzechSix Foamies (Kits) 2 Jan 18, 2003 01:32 PM
Microrcflyer has great customer service hoppy Vendor Talk 0 Nov 15, 2002 11:06 PM
Aeromicro's BAD customer service good-rc-flyer Vendor Talk 58 Oct 26, 2002 04:57 PM
hobby people - great specials and great customer service mattk17 Vendor Talk 1 Feb 13, 2002 10:58 PM