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Someplace in Maine
Joined Jan 2004
972 Posts
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Since you ask.
When I first got it home I noticed several things I concidered to be substandart.
First, the linkages on the control horns werent even on the same hole as each other,
Secondly, All the "stickers" were applied so shotily that it looked like a 2 year old did it, and after I took pictures of it at Parkzones request, the camera showed me addition defects in the leading edge of the wing, after seeing the pix, I felt the leading edge and sure enough both leading edges were dammaged, but conceled by the stickers.
Thirdly, the hatch that covers the componets, wasnt even on the plane, it was loose in the box and refused to stay in place.. And they expect you to hang a combat module from there..Pittifull.
Fourth, The nose cone was considerably larger then the fusilage of the plane where it should connect and be nice and smooth.
Fith and most importantly, The stick on the radio was very rough and jerky in any downward movement.
So all these little things, and the radio being a big thing caused me to complain to Parkzone.
Now, I have driven 2 hours,Spent 180 bucks, plus gas and tolls.( another 15 bucks ) To have a plane that is advertized as ready to go right out of the box. ( wich it isnt, asembly is required ) I thought I was buying a plane that would go back in its box,, not sooo..
after 3 days of waiting for a responce, they responded with send it in, we will look at it and then fix or replace it.
I wrote back asking why I should have to pay more and wait longer becuse they sold me a pile of defective foam. ( they never answered that question ) They continued to insist that I pay for shipping for there mistake.
We went back and fourth for about a week and a half, and in each letter I was made to feel that I did something wrong by buying there plane. I repeatedly asked for a mailing label, and requested they send me a new plane imediatly to reduce the inconvience I hade already endured.. I work monday through saterday 6 am til 7 pm, so taking it back to the hobby shope wasnt a good option, and even getitng to the post office is pain..
Then Im told that its there policy to not do anything until they see the plane, To me, What he was saying was,, " We will not take responcibiity for screwing over our customers".. Well, That policy was not available for me to read until I opened the box at home, so its not like I volentarily agrreed to it. A bunch of other stuff was said back in forth,, me all the time trying to get a replacememtn plane and a lable,, them all but ignoring everything I said and not answereing any of my questions or commenting on any of my coments,, Just repeating,, send it to us. Not to mention it took 2 or 3 days to get a responce from them.. 2 weeks later,,, they guys says,, well, Its against company policy, but we will sent you a mailing lable... Well it just so happens I went into work 4 hours late that very day, to drive 2 hours and return this plane to the shop it was bought at.. I had had it with them. And I never even flew it.
In short,, They sold me crap, then expected me to pay to ship it, and wait even longer for it to get there, be inspected, and mailed back,,, The whole reason I bought it was I was gonna go fly it that day.
now some of you are saying,, well that sounds normal to me,, pay ,send it back, wait, wait, wait,wait some more, then finaly get your plane..
well let me tell ya something,, That is not how good bussness is run...
Airhogs,, I bought a plane that didnt fly,, picked up the phone,, A new one was mailed out that day and I recived it 3 days later, Not even a proof of purchase,,, the second plane did not fly, They sent me Another in 3 more days..
Estees,, My battery pack incinerated on the charger on the 3rd day,, They not only replaced it, they sent 2, It took a week to get here.
Hobbyzone, My charger failed first time I used the charger that came with my ABC. Picked up the phone, had a new charger, battery and mailing lable to send my defective stuff back sent to me within 4 days. ( yeah I know parkzone is related to hobbyzone)
Im not sure of the Company, But the people who make the Airider Falcons ( walmart cannard wing arf ) Sent me 2 main wings, 3 control wings and 2 batterys when I wrote them asking for a pricelist to buy those things after my new plane crashed ( my fault ) on its first flight. Said they were sorry I crashed, and hoped these parts got me back in the air and kept me there. ( Now that is some Dam good customer service,, wish I could remember the company name )
And another company I dont remember,, The ones that sell those wings that look like the B bomers ( also available at walmart ) Mine had a radio issue,, picked up the phone, a new one was at my door in 5 days,That one didnt work either, 5 days later a working one showed up. They didnt even want the defective ones back.
GWS My SS kit came with a warped Fusiilage rod, I broke it trying to straighten it, Droped a Email to them and a replacement was in the mail,, It unfortunatly arived dammaged, so another email later and another new fusilage arived..
SO after siting all these instances... I concider Parkzone to both suck and blow at the same time. And be a poore excuse for a company..
They recived pictures of my recite, and all teh dammages, There should have been no dout in there mind I had a plane of there and was not happy. They should of at the very least sent me a mailing lable right off, not wait 2 weeks to offer one, after I all but begged.., And in my opinion, they should have sent me the whole plane and the lable right off..
All they readlly did was inconveniance me greatly, and cost themselves the sales of 5 more at a minimum. I represent a private club of over 10 members ( yeah I know, its a small club ) but becuse I was first to fly, They all look to me as to what to buy, And so far have pretty much bought only planes they have seen me fly, Or planes I recomend to them..Needless to say,, Nobody in my club will be buying a stryker now.
Ken-Ohki
" I make things do what I want them to, The hell with what they are designed to do."
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