|Jan 23, 2002, 10:51 PM|
TNR Technical - Excellent customer service
I just wanted to compliment TNR on their customer service.
Recently there was a thread in the Open Discussions section discussing TNR. In that thread I posted an issue I was having with a 8 cell 5/4 AAA NiMH 800 battery pack from them. I had talked to Pat (the boss at TNR) and he had given me a couple steps to take before declaring the pack dead. If the pack was in fact dead he promised to do whatever it took to resolve the issue and make me a happy customer.
A few days later the pack did turn out to be dead and I went back to their shop. Pat was a good as his word. Without question he built me a completely new pack and threw in an additional 8 cell AAA 720 pack for free. Part of the reason was for the trouble I'd had with the 800 pack but also he felt that I'd be happier with the performance of the AAA 720s. He feels the 5/4 AAA 800s are overrated and not really worth the extra weight. I'll be posting my findings in Modeling science in a week or so.
Anyway, kudos to TNR Technical. I'm looking forward to future business with them.
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