|Feb 09, 2013, 11:49 PM|
United States, MS, Hattiesburg
Joined Nov 2011
I must admit that I have read tons of bad reports about NP. However, every order has been shipped rapidly. I have only 2 orders that were damaged out of 8-10 planes. Only minor stuff that I can CA easily, not worth the hassle of sending something back. I have never attempted to "resolve an issue". I do feel less anxiety about ordering from Tower, Horizon, etc. But this is based on what I read, not what I have experience. Hopefully they will resolve whatever issue may have come up for you. In this country, customer service has declined across the board. Sad to say.
|Mar 13, 2013, 04:28 PM|
I ordered a plane on Friday, FedEx delivered it Saturday. I selected UPS Ground shipping, but it came overnight. Got a 6% discount on the plane too. I posted a question here about the parts for the plane last night, had a response from them a few hours later.
Nothing but good on my order, and I'll definitely be back.
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