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Jan 23, 2013, 10:16 PM
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United States, NJ, Mt Holly
Joined Dec 2012
22 Posts
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Saito 100, Never Ran, head cracked at muffler :(
Was installing my RC Specialties muffler on my brand new Saito 100 an hour ago and POP, the engine cracked at the exhaust port threads. Sending it in...
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Jan 23, 2013, 11:12 PM
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United States, HI, Kailua
Joined Dec 2011
70 Posts
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I would be more
 then .
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Jan 24, 2013, 08:27 AM
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Traverse City, Michigan
Joined Dec 2005
8,659 Posts
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Jan 24, 2013, 09:09 AM
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United States, NJ, Mt Holly
Joined Dec 2012
22 Posts
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Quote:
My hope is that they will fix it. Worst case I'm buying a new head. The muffler was still movable, a 1/4 turn later and pop. Not sure if it was me or a defect |
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Jan 24, 2013, 09:11 AM
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United States, NJ, Mt Holly
Joined Dec 2012
22 Posts
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Quote:
Upgraded to eflite retracts, robostruts, new wheels, had to make new wheel pans, moved servos from rear to inside on custom tray, fit a 16 oz dubro tank. I was almost done... |
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Jan 24, 2013, 09:47 AM
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Traverse City, Michigan
Joined Dec 2005
8,659 Posts
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I'm sure they will fix it, but I doubt it will be for free.
You were installing an aftermarket product. They may not want to warrant the engine because of this. I understand your frustration. You are so close, but yet so far.
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Jan 24, 2013, 09:49 AM
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United States, NJ, Mt Holly
Joined Dec 2012
22 Posts
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Quote:
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Jan 24, 2013, 10:55 AM
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United States, NY, Spencerport
Joined Aug 2011
292 Posts
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I'd think they'd stand behind it since it will be pretty obvious that the engine has not been run. It's got to be a defect in the casting, no way you should have been able to break the threads like that..... Shoo
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Jan 24, 2013, 10:59 AM
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Traverse City, Michigan
Joined Dec 2005
8,659 Posts
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Jan 24, 2013, 08:49 PM
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United States, MI, Macomb
Joined Apr 2009
1,941 Posts
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Keep us informed. Am curious as to their response?
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Jan 31, 2013, 10:48 AM
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United States, NJ, Mt Holly
Joined Dec 2012
22 Posts
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Looks like they fixed it free of charge. Just checked the status and it was assigned to a tech this morning and an hour later it was ready to ship. Can't complain.
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Jan 31, 2013, 11:43 AM
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Traverse City, Michigan
Joined Dec 2005
8,659 Posts
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Cool !
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Jan 31, 2013, 12:40 PM
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United States, NC, Faison
Joined Jan 2011
617 Posts
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I have used the Horizon warranty dept a few times and I am nothing less than satisfied. They are #1 in my book and hence the reason I stay away from Hobby King and others that are Chineese based companies. If that was an ASP or Magnum you would be buying a new one and fixing it yourself.
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Jan 31, 2013, 12:48 PM
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United States, NY, St Lawrence
Joined Feb 2012
540 Posts
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I have always done my own Saitorepairs, even warranty related.
Once I communicated the exact issue W/the tech they always sent me replacement parts. One time I had to send them PIX, but still always great customer service. |
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