|Jan 19, 2013, 06:03 PM|
Flyzone Millennium Master TxR SLT (Final Thoughts)
Please, for historical Blogs on this model that I purchased back late December 2012 and right after the Christmas Holiday at one of my local Hobby Store for an outstanding price at $89.95 plus local sales Tax, then, please go to:
I am seriously considering to just sell the replacement model from HOBBY SERVICES (HOBBICO) that I will be receiving on Monday as I have moved on with this particular model, I am sorry to announce.
Just too many bad experiences and the worse "IS" no ESC programming instructions which is a big Pet Peeve in my book!
Certainly, HOBBY SERVICES did their Job in flying colors but, I was out of flying the model I intended to enjoy and yes, it was very nice of them to send me the TACTIC 2.4GHz 4-Channel Transmitter with another TACTIC 6-Channel Receiver, however, it just still stings in the rear.
I would have liked that they would just send me a new airframe instead but, Nooooooo they insisted in me sending the entire freaking model What's worse "IS" they will be throwing away the Model I fixed and in flying condition and they are NOT allowing me to get it back even me offering $$$ for it back and paying shipping costs! Something to do with ESC vendor or something???
Unlike the other Distributors that sell similar products, I have found very inflexible customer service rules and routines. If you follow the discussion thread over in the Park Flyer section, you will read that others did get individual replacement parts instead of shipping the entire model back to HOBBY SERVICES.
This experience has really placed a huge distance between me and Flyzone models in the future.
Thank you for your time and attention.
|Jan 22, 2013, 06:01 AM|
Here is a reply from MOTION RC to one of my inquiry about ESC's having no Programming Instructions:
Tom is out of the office this week so I am responding to your message. First your point about ESCs – I agree the ESC is a crucial part to the plane’s power system and sometimes the documentation for them can be either cryptic or severely lacking. We’ve worked with several of our suppliers to improve the overall product manuals (larger, easier to read pictures, proper English translations, tips for new flyers, etc.) A logical next step is to improve the electronic component manuals which include the ESC. This will take some time as there are many different makes and models, but the good news is that most follow the same programming format. I’ll continue to work on a method to make it easier to understand all those beeps and tones, maybe a tutorial video even?
Second, regarding Hobbico specifically, we have a great relationship and we are located very close to their headquarters. They are very receptive to product improvement ideas and we have seen them release tech notes and make product design changes as a result of input from customers. I will forward your note about the need for improved ESCs instructions to the electronic components product manager and ask them to make improvements.
I greatly appreciate your feedback and suggestions for improvements.
Motion RC, LLC
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