HobbyKing.com New Products Flash Sale
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Old Dec 16, 2012, 02:29 PM
Registered User
New Zealand, Auckland
Joined May 2010
86 Posts
Help!
My order is on hold

Can someone please tell me why the status on my order is on hold?
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Old Dec 17, 2012, 12:14 PM
HobbypartZ Support
Joined Jul 2011
335 Posts
Would you happen to know your order number?

-Charlie
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Old Dec 20, 2012, 12:08 AM
Registered User
New Zealand, Auckland
Joined May 2010
86 Posts
Hi Charlie

order number yhst-62196343123315-353504 it is for two dirft gyros

Cheers
Paul
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Last edited by boatbandit2; Dec 20, 2012 at 12:09 AM. Reason: Spelling
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Old Dec 20, 2012, 11:49 AM
HobbypartZ Support
Joined Jul 2011
335 Posts
I checked on the order and the reason it's on hold is because the information that you have associated with your Paypal account doesn't match up to the information that's listed on the card it's linked to. Also the PayPal account is listed as a unverified account. The billing department is requesting additional information to be verified before they process the order.

-Charlie
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Old Dec 20, 2012, 10:01 PM
Registered User
New Zealand, Auckland
Joined May 2010
86 Posts
Hi can they refund my money as i have not heard back from the billing department i am verified i have also ask paypal to refund my money as i have brought from tower hobbies.It has been over 6 days now please return my money!!!!!
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Old Dec 21, 2012, 11:54 AM
HobbypartZ Support
Joined Jul 2011
335 Posts
I'll have the order canceled, when the cancellation has been finalized they'll send you a email to let you know when the funds will be back in your account.

-Charlie
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Old Dec 21, 2012, 07:25 PM
Registered User
New Zealand, Auckland
Joined May 2010
86 Posts
Thankyou for attending to this.
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