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Dec 16, 2012, 02:29 PM
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New Zealand, Auckland
Joined May 2010
74 Posts
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My order is on hold
Can someone please tell me why the status on my order is on hold?
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Dec 17, 2012, 12:14 PM
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Joined Jul 2011
207 Posts
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Would you happen to know your order number?
-Charlie |
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Dec 20, 2012, 12:08 AM
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New Zealand, Auckland
Joined May 2010
74 Posts
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Hi Charlie
order number yhst-62196343123315-353504 it is for two dirft gyros Cheers Paul |
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Last edited by boatbandit2; Dec 20, 2012 at 12:09 AM.
Reason: Spelling
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Dec 20, 2012, 11:49 AM
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Joined Jul 2011
207 Posts
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I checked on the order and the reason it's on hold is because the information that you have associated with your Paypal account doesn't match up to the information that's listed on the card it's linked to. Also the PayPal account is listed as a unverified account. The billing department is requesting additional information to be verified before they process the order.
-Charlie |
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Dec 20, 2012, 10:01 PM
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New Zealand, Auckland
Joined May 2010
74 Posts
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Hi can they refund my money as i have not heard back from the billing department i am verified i have also ask paypal to refund my money as i have brought from tower hobbies.It has been over 6 days now please return my money!!!!!
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Dec 21, 2012, 11:54 AM
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Joined Jul 2011
207 Posts
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I'll have the order canceled, when the cancellation has been finalized they'll send you a email to let you know when the funds will be back in your account.
-Charlie |
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Dec 21, 2012, 07:25 PM
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New Zealand, Auckland
Joined May 2010
74 Posts
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Thankyou for attending to this.
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