BEVRC,

PM Tim from www.ReadyMadeRC.com
He will explain/tell you how Customer Service should be.
Goto www.FPVLab.com and you will get endless and countless information
about his FPV company!!!!!!

ReadyMadeRC has its own threads on what they sell on www.FPVLab.com

Why dont you become a Sponsor on the "most" traffic'd site for FPV'ers around the world (www.FPVLab.com).
You can have a specific BEVRC.com thread for all your products like ReadyMadeRC.

Originally Posted by lexusfpv

bevrc,
pm tim from www.readymaderc.com
he will explain/tell you how customer service should be.
Goto www.fpvlab.com and you will get endless and countless information
about his fpv company!!!!!!

There are excellent companies out there that provide great service. We here at BEVRC strive to give the best service and support that we can while at the same time giving the best price and value to the customer. we believe that we can achieve this. There are many companies out there that sell "cheap" products but provide no service. We have thousands of customers all over the world that we provide products and support to. Do we get it right 100% of the time? NO. No one does. If we have failed to meet our customers needs we will do whatever we can to rectify this.

Originally Posted by lexusfpv

bevrc,
why dont you become a sponsor on the "most" traffic'd site for fpv'ers around the world (www.fpvlab.com).
You can have a specific bevrc.com thread for all your products like readymaderc.

BEVRC has tried to maintain or gain a presence on most sites. Not for the sole purpose of promoting products but to assist customers and answer queries. However this has not always been possible through no fault of our own. We like to leave politics to the politicians . Our location brings it's own challenges. Timezones, Language, customs, government ,...etc These are all challenges that we are working hard to address.

We have tried to find a solution that works for most people and that is why we have set up our support forum and support desk

with the addition of extra support staff including western support staff to overcome language barriers.

Support forum:
http://www.bevrc.com/Forum/index.php?gid=16

Support desk:
https://bevrc.zendesk.com/home

Western support tech:
Skype: DrZoidberg_1

We strive for 100% customer satisfaction.


sincerely

Dr Z

Lots of big words , taken straight out of a book .. sound like a politician.
anywaaaay... "We strive for 100% customer satisfaction" ... yet dont even answer emails , or skype questions.

Originally Posted by octane81

Lots of big words , taken straight out of a book .. sound like a politician.
anywaaaay... "We strive for 100% customer satisfaction" ... yet dont even answer emails , or skype questions.

Hi Octate81

Words mean nothing without actions.... We have been working hard to address the issues. Nearly all of our customers are happy but that is not good enough.

You can contact Dr Z on Skype: DrZoidberg_1

You will get an answer usually straight away. You can voice as well.

Thanks

BEVRC....

trust me on this, PM me privately if you want, Tim at www.ReadyMadeRC.com has the most outstanding customer service in the world for FPV.....

Ask the most experienced FPV'er here on this forum and he will tell you!!!!!

Pleeeeeeeeeease listen to me on this, because you will learn a lot from Tim!!!!!

100% TRUE!!!!!!!!!!!!!!!

get on the boat and goto

http://fpvlab.com/forums/forumdispla...SPONSORS-GATE&

those are big major FPV companies over there on that site every single day!!!!!!!!!!!!!

ITs the most traffic'd FPV site in the world as of now!!!!!!!
I'm trying to help out your customer support and business!

LexusFPV

Thank you for your suggestions

Air parcel packages delay because of the Chinese government 18th vote meeting

For those interested in the Chinese system look HERE

Due to the political process in China the normal parcel delivery system has been disrupted.

Q. Why?
A. Security reasons

Q. What has been affected?
A. The security alert status has been elevated. Many areas are affected. All air parcels are put on hold in Beijing Customs until the end of the process.

Q. When will things get back to normal?
A. The government makes the decision as to when the Alert status is lifted. The political process should end by the 16th of November. This could even be the end of November.

Q. What steps has BEVRC taken?
A. In order to avoid long delays in shipping, we have stopped using air parcel for now until the courier service returns to normal.

Sorry for the inconvenience, and for orders which have been shipped using air parcel and delayed, we will get you all updated.

Thank you

Dr Z

@LexusFPV - Do you know how rude it is to be constantly plugging one vendor in another vendor's thread? Yes we get it, you love ReadyMadeRC. I love them too and think it's a great company, and you're right they have excellent service. But please leave your plugs for them in their own thread.

I do however agree with LexusFPV that it would be nice to see BEVRC be more active on FPVLab. I think Wee was active there for a while, but I haven't seen him around in a long time.

Thanks for the update on shipping

Originally Posted by prelator

I do however agree with LexusFPV that it would be nice to see BEVRC be more active on FPVLab. I think Wee was active there for a while, but I haven't seen him around in a long time.

There is an "issue" with us posting on FPVLabs. We hope to rectify this asap.

Thanks

I appreciate you guys trying to address the problems people have had with support. I myself gave up trying to contact you a few months ago and started buying my products form someone else because of it. I would buy from you again if your support truly has improved.

C'mon Prelator,
I was just trying to help BEVRC out....

cant we all just get along

I love you man, and oh by the way www.ReadyMade.............sike;)

Once your in with FPVLab.com, you'll truely get a lot of support!

Sorry, no hard feelings. Just wanted to point out that was a little rude. I know you meant well.

BEVRC,

Just bought the NEW SkyWalker with Carbon Tail Boom from your website!
Great Price.


Is this made out of EPO? (not EPS?).....hope it is EPO

http://www.rcgroups.com/forums/showt...4#post23786231

I wish this frame with a 3 pieces wing, to be able to pack it in a 70cm big suitcase...